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Certification
Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty
Implement solutions that provide insight into customer profiles and track engagement activities with Microsoft Dynamics 365 Customer Insights.
At a glance
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Level
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Product
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Subject
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Last Updated
04/15/2024 -
Retirement Date
11/30/2024
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Overview
Warning
This certification and the renewal assessment are retired. Learn more.
As a candidate for this exam, you implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences. You should have firsthand experience with:
- Dynamics 365 Customer Insights - Data
- Microsoft Power Query
- Microsoft Dataverse
- Microsoft Azure Data Lake Storage
- Azure Data Factory pipelines
You should also have direct experience with practices related to:
- Privacy, compliance, and consent
- Security
- Responsible AI
As a candidate for this exam, you need experience with data processes related to:
- Preparation
- Matching
- Segmentation
- Enhancement
- Deduplication
You should have a general understanding of:
- Azure Machine Learning
- Azure Synapse Analytics
- Azure architecture
Skills measured
- Describe Dynamics 365 Customer Insights – Data
- Ingest data
- Create customer profiles through data unification
- Implement AI predictions
- Configure measures and segments
- Configure third-party connections
- Administer Customer Insights – Data
Prepare for the exam
No training available for this exam.
Take the exam
You will have 100 minutes to complete this assessment.
Exam policy
This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.
If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.
Need accommodations?
We offer a variety of accommodations to support you.
This exam is offered in the following languages:
English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Italian
Certification resources
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