Improved omni-channel order processing

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Retail Modern POS (MPOS) and Cloud POS users can provide better, more streamlined customer service by returning products from across multiple transactions when returning by receipt or from purchase history. Previously, this required a different return transaction for each originating sale, which increased the number of steps and checkout time.

In addition, users will be able to perform exchanges during customer order processing at the store. Previously, this required two transactions when performing a return and a sale within the same order.