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Oracle Database@Azure support information

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In this article, you learn how to get information and support for Oracle Database@Azure.

Oracle Support scope and contact information

Oracle Support is your first line of support for all Oracle Database@Azure issues. Oracle Support can help you with the following types of Oracle Database@Azure issues:

  • Database connection issues (Oracle TNS)
  • Oracle Database performance issues
  • Oracle Database error resolution
  • Networking issues related to communications with the OCI tenancy associated with the service
  • Quota (limits) increases to receive more capacity
  • Scaling to add more compute and storage capacity to Oracle Database@Azure
  • New generation hardware upgrades
  • Billing issues related to Oracle Database@Azure

If you contact Oracle Support, be sure to tell your Oracle Support agent that your issue is related to Oracle Database@Azure. Support requests for this service are handled by a support team that specializes in these deployments. A member of this specialized team contacts you directly.

  1. Call 1-800-223-1711. If you're outside of the United States, visit Oracle Support Contacts Global Directory to find contact information for your country or region.
  2. Choose option "2" to open a new Service Request (SR).
  3. Choose option "4" for "unsure".
  4. Enter "#" each time you're asked for your CSI number. At the third attempt, your call is directed to an Oracle Support agent.
  5. Let the agent know that you have an issue with your multicloud system, and the name of the product (for example, or). An internal Service Request is opened on your behalf and a support engineer contacts you directly.

You can also submit a question to the Oracle Database@Azure forum in Oracle's Cloud Customer Connect community. This option is available to all customers.

Azure Support scope and contact information

Azure provides support for the following, collaborating with OCI as needed:

  • Virtual networking issues including those involving network address translation (NAT), firewalls, DNS and traffic management, and delegated Azure subnets.
  • Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
  • VM metrics, database logs, database events.

See Contact Microsoft Azure Support in the Azure documentation for information on Azure support. For SLA information about the service offering, please refer to the Oracle PaaS and IaaS Public Cloud Services Pillar Document

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