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Troubleshoot connectivity issues and other errors

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Applies to: Azure SQL Database Azure SQL Managed Instance SQL database in Fabric

You receive error messages when the connection to Azure SQL Database, Fabric SQL database, or Azure SQL Managed Instance fails.

As always, apply best practices and design guidelines during the application design process.

Note

You can use Azure SQL Connectivity Checker to detect and fix a wide variety of connectivity errors.

Steps to fix common connection issues

  1. Make sure that TCP/IP is enabled as a client protocol on the application server. On application servers where you don't have SQL tools installed, verify that TCP/IP is enabled by running cliconfg.exe (SQL Server Client Network utility).

  2. Check the application's connection string to make sure it's configured correctly. For example, make sure that the connection string specifies the correct port (1433) and fully qualified server name. See Get connection information using SQL Server Management Studio.

  3. Try increasing the connection timeout value. We recommend using a connection timeout of at least 30 seconds.

  4. Test the connectivity between the application server and the Azure SQL Database by using Quickstart: Use SSMS to connect to and query Azure SQL Database or Azure SQL Managed Instance, a UDL file, ping, or telnet. For more information, see Troubleshooting connectivity issues and Diagnostics for connectivity issues.

    Note

    As a troubleshooting step, you can also test connectivity on a different client computer.

  5. As a best practice, cloud-connected applications must use retry logic.

If these steps don't resolve your problem, try to collect more data and then contact support. If your application is a cloud service, enable logging. This step returns a UTC time stamp of the failure. For more information about how to enable logging, see Enable diagnostics logging for apps in Azure App Service. Additionally, SQL Database returns the tracing ID. Microsoft Customer Support Services can use this information.

Implement retry logic

It's strongly recommended that your client applications use retry logic so that it could reestablish a connection after giving the transient fault time to correct itself. We recommend that you delay for 5 seconds before your first retry. Retrying after a delay shorter than 5-seconds risks overwhelming the cloud service. For each subsequent retry, the delay should grow exponentially, up to a maximum of 60 seconds.

For code examples of retry logic, see:

For more information on handling transient errors in your application, review Troubleshoot transient connection errors in SQL Database and SQL Managed Instance

A discussion of the blocking period for clients that use ADO.NET is available in Connection Pooling (ADO.NET).

Transient fault error messages (40197, 40613 and others)

The Azure infrastructure has the ability to dynamically reconfigure servers when heavy workloads arise in the SQL Database service. This dynamic behavior might cause your client program to lose its connection to the database or instance. This kind of error condition is called a transient fault. Database reconfiguration events occur because of a planned event (for example, a software upgrade) or an unplanned event (for example, a process crash, or load balancing). Most reconfiguration events are short-lived and should be completed in less than 60 seconds at most. However, these events can occasionally take longer to finish, such as when a large transaction causes a long-running recovery. The following table lists various transient errors that applications can receive when connecting to Azure SQL Database.

List of transient fault error codes

Error code Severity Description
926 14 Database 'replicatedmaster' cannot be opened. It has been marked SUSPECT by recovery. See the SQL Server error log for more information.

This error might be logged on SQL Managed Instance error log, for a short period of time, during the last stage of a reconfiguration, while the old primary is shutting down its log.
Other, nontransient scenarios involving this error message are described in the MSSQL Errors documentation.
4060 16 Cannot open database "%.*ls" requested by the login. The login failed.

For more information, see Errors 4000 to 4999
40197 17 The service has encountered an error processing your request. Please try again. Error code %d.

You receive this error when the service is down due to software or hardware upgrades, hardware failures, or any other failover problems. The error code (%d) embedded within the message of error 40197 provides additional information about the kind of failure or failover that occurred. Some examples of the error codes are embedded within the message of error 40197 are 40020, 40143, 40166, and 40540.
Reconnecting automatically connects you to a healthy copy of your database. Your application must catch error 40197, log the embedded error code (%d) within the message for troubleshooting, and try reconnecting to SQL Database until the resources are available, and your connection is established again. For more information, see Transient errors.
40501 20 The service is currently busy. Retry the request after 10 seconds. Incident ID: %ls. Code: %d.

For more information, see:
•  Resource management.
•  Resource limits for elastic pools using the DTU purchasing model.
•  vCore-based limits for single databases.
•  vCore-based limits for elastic pools.
•  Azure SQL Managed Instance resource limits.
40613 17 Database '%.*ls' on server '%.*ls' is not currently available. Please retry the connection later. If the problem persists, contact customer support, and provide them with the session tracing ID of '%.*ls'.

This error might occur if there's already an existing dedicated administrator connection (DAC) established to the database. For more information, see Transient errors.
49918 16 Cannot process request. Not enough resources to process request. The service is currently busy. Please retry the request later.

For more information, see:
•  Resource management.
•  Resource limits for elastic pools using the DTU purchasing model.
•  vCore-based limits for single databases.
•  vCore-based limits for elastic pools.
•  Azure SQL Managed Instance resource limits.
49919 16 Cannot process create or update request. Too many create or update operations in progress for subscription "%ld".

The service is busy processing multiple create or update requests for your subscription or server. Requests are currently blocked for resource optimization. Query sys.dm_operation_status for pending operations. Wait until pending create or update requests are complete or delete one of your pending requests and retry your request later. If your operations seem to be stuck, wait for other in-progress operations to complete, or cancel them when possible. For example, you might be able to cancel a database copy or geo-replica creation by deleting the database or replica being created. If unable to cancel an apparently stuck operation, open a support ticket with Microsoft.
49920 16 Cannot process request. Too many operations in progress for subscription "%ld".

The service is busy processing multiple requests for this subscription. Requests are currently blocked for resource optimization. Query sys.dm_operation_status for operation status. Wait until pending requests are complete or delete one of your pending requests and retry your request later. If your operations seem to be stuck, wait for other in-progress operations to complete, or cancel them when possible. For example, you might be able to cancel a database copy or geo-replica creation by deleting the database or replica being created. If unable to cancel an apparently stuck operation, open a support ticket with Microsoft.
4221 16 Login to read-secondary failed due to long wait on 'HADR_DATABASE_WAIT_FOR_TRANSITION_TO_VERSIONING'.

The replica is not available for login because row versions are missing for transactions that were in-flight when the replica was recycled. The issue can be resolved by rolling back or committing the active transactions on the primary replica. Occurrences of this condition can be minimized by avoiding long write transactions on the primary.
615 21 Could not find database ID %d, name '%.*ls'

This means in-memory cache isn't in-sync with SQL server instance and lookups are retrieving stale database ID.

SQL logins use in-memory cache to get the database name to ID mapping. The cache should be in sync with backend database and updated whenever attach and detach of database to/from the SQL server instance occurs.
You receive this error when the detach workflow fails to clean up the in-memory cache on time and subsequent lookups to the database point to stale database ID.
Try reconnecting to SQL Database until the resource are available, and the connection is established again. For more information, see Transient errors.

Steps to resolve transient connectivity issues

  1. Check the Microsoft Azure Service Dashboard for any known outages that occurred during the time during which the application reports.
  2. Applications that connect to a cloud service such as Azure SQL Database should expect periodic reconfiguration events and implement retry logic to handle these errors instead of surfacing application errors to users.
  3. As a database approaches its resource limits, it can seem to be a transient connectivity issue. See Resource limits.
  4. If connectivity problems continue, or if the duration for which your application encounters the error exceeds 60 seconds or if you see multiple occurrences of the error in a given day, file an Azure support request by selecting Get Support on the Azure Support site.

The issue occurs if the application can't connect to the server.

To resolve this issue, try the steps (in the order presented) in the Steps to fix common connection issues section.

The server/instance was not found or was not accessible (errors 26, 40, 10053)

Error 26: Error Locating server specified

System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections.(provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified)

Error 40: Could not open a connection to the server

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

Error 10053: A transport-level error has occurred when receiving results from the server

10053: A transport-level error has occurred when receiving results from the server. (Provider: TCP Provider, error: 0 - An established connection was aborted by the software in your host machine)

These issues occur if the application can't connect to the server.

To resolve these issues, try the steps (in the order presented) in the Steps to fix common connection issues section.

Cannot connect to server due to firewall issues

Error 40615: Cannot connect to < servername >

To resolve this issue, configure firewall settings on SQL Database through the Azure portal.

Error 5: Cannot connect to < servername >

To resolve this issue, make sure that port 1433 is open for outbound connections on all firewalls between the client and the internet.

Unable to log in to the server (errors 18456, 40531)

Login failed for user '< User name >'

Login failed for user '<User name>'.This session has been assigned a tracing ID of '<Tracing ID>'. Provide this tracing ID to customer support when you need assistance. (Microsoft SQL Server, Error: 18456)

To resolve this issue, contact your service administrator to provide you with a valid user name and password.

Typically, the service administrator can use the following steps to add the login credentials:

  1. Log in to the server by using SQL Server Management Studio (SSMS).

  2. To check whether the login name is disabled, run the following SQL query in the master database:

    SELECT name, is_disabled FROM sys.sql_logins;

  3. If the corresponding name is disabled, you might decide to enable it by using the following statement:

    ALTER LOGIN <User name> ENABLE;

  4. If the SQL login user name doesn't exist, edit and run the following SQL query to create a new SQL login:

    CREATE LOGIN <SQL_login_name, sysname, login_name>
WITH PASSWORD = '<password, sysname, Change_Password>';
GO

  5. In SSMS Object Explorer, expand Databases.

  6. Select the database that you want to grant the user permission to.

  7. Right-click Security, and then select New, User.

  8. In the generated script with placeholders, follow the steps to replace SSMS template parameters and execute it, for example:

    CREATE USER [<user_name, sysname, user_name>]
FOR LOGIN [<login_name, sysname, login_name>]
WITH DEFAULT_SCHEMA = [<default_schema, sysname, dbo>];
GO

-- Add user to the database owner role
EXEC sp_addrolemember N'db_owner', N'<user_name, sysname, user_name>';
GO

    You can also use sp_addrolemember to map specific users to specific database roles.

    Note

    In Azure SQL Database, consider the newer ALTER ROLE syntax for managing database role membership.

For more information, see Authorize database access.

Connection timeout expired errors

System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired

System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=3; handshake=29995;

System.Data.SqlClient.SqlException (0x80131904): Timeout expired

System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

System.Data.Entity.Core.EntityException: The underlying provider failed on Open

System.Data.Entity.Core.EntityException: The underlying provider failed on Open. -> System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. -> System.ComponentModel.Win32Exception: The wait operation timed out

Cannot connect to < server name >

Cannot connect to <server name>.ADDITIONAL INFORMATION:Connection Timeout Expired. The timeout period elapsed during the post-login phase. The connection could have timed out while waiting for server to complete the login process and respond; Or it could have timed out while attempting to create multiple active connections. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=231; handshake=983; [Login] initialization=0; authentication=0; [Post-Login] complete=13000; (Microsoft SQL Server, Error: -2) For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft%20SQL%20Server&EvtSrc=MSSQLServer&EvtID=-2&LinkId=20476 The wait operation timed out

These exceptions can occur either because of connection or query issues. To confirm that connectivity issues have caused this error, see Confirm whether an error is caused by a connectivity issue.

Connection timeouts occur because the application can't connect to the server. To resolve this issue, try the steps (in the order presented) in the Steps to fix common connection issues section.

Network connection termination errors

SQL client libraries connect to Azure SQL Database and Azure SQL Managed Instance using the TCP network protocol. A client library uses a lower level component called TCP provider to manage TCP connections. When the TCP provider detects that a remote host unexpectedly terminates an existing TCP connection, the client library raises an error. Because the error is a client error and not a SQL server error, there's no SQL error number included. Instead, the error number is 0, and the error message from the TCP provider is used.

Examples of network connection termination errors include:

A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) An existing connection was forcibly closed by the remote host

A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)

The client was unable to establish a connection because of an error during connection initialization process before login. Possible causes include the following: the client tried to connect to an unsupported version of SQL Server; the server was too busy to accept new connections; or there was a resource limitation (insufficient memory or maximum allowed connections) on the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)

A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)

Connection termination errors can occur because the database or elastic pool is temporarily unavailable. They also occur because of various problems in the network infrastructure between the database server and the client application, including firewalls, network appliances, etc. These problems might be transient or permanent. As a general guidance, applications should use a fixed number of retry attempts for these errors before considering them permanent failures.

Resource governance errors

Azure SQL Database uses a resource governance implementation based on Resource Governor to enforce resource limits. Learn more about resource management in Azure SQL Database.

The most common resource governance errors are listed first with details, followed by a table of resource governance error messages.

Errors 10928 and 10936: Resource ID : 1. The request limit for the [database or elastic pool] is %d and has been reached

If the database level limit is reached, the detailed error message in this case reads: Resource ID : 1. The request limit for the database is %d and has been reached. See 'http://go.microsoft.com/fwlink/?LinkId=267637' for assistance.

If the elastic pool limit is reached, the detailed error message in this case reads: Resource ID : 1. The request limit for the elastic pool is %d and has been reached. See 'http://go.microsoft.com/fwlink/?LinkId=267637' for assistance. Elastic pool limits are higher than database limits, for more information, see Resource limits. Limits might be encountered when multiple databases in the pool use a resource (such as workers) concurrently.

This error message indicates that the worker limit for the database or elastic pool has been reached. The maximum concurrent workers value for the service objective of the database or elastic pool will be present instead of the placeholder %d.

Note

The initial offering of Azure SQL Database supported only single threaded queries. At that time, the number of requests was always equivalent to the number of workers. Error messages 10928 and 10936 in Azure SQL Database contain the wording "The request limit [...] is N and has been reached" for backward compatibility purposes. The limit reached is actually the number of workers. If your max degree of parallelism (MAXDOP) setting is equal to zero or is greater than one, the number of workers can be much higher than the number of requests, and the limit might be reached much sooner than when MAXDOP is equal to one.

Learn more about Sessions, workers, and requests.

Connect with the Dedicated Admin Connection (DAC) if needed

If a live incident is ongoing where the worker limit is reached, you might receive Error 10928 when you connect using SQL Server Management Studio (SSMS) or Azure Data Studio. One session can connect using the Diagnostic Connection for Database Administrators (DAC) even when the maximum worker threshold has been reached.

To establish a connection with the DAC from SSMS:

  • From the menu, select File > New > Database Engine Query
  • From the connection dialog box in the Server Name field, enter admin:<fully_qualified_server_name> (for example, admin:servername.database.windows.net).
  • Select Options >>
  • Select the Connection Properties tab
  • In the Connect to database: box, type the name of your database
  • Select Connect.

If you receive Error 40613, Database '%.&#x2a;ls' on server '%.&#x2a;ls' is not currently available. Please retry the connection later. If the problem persists, contact customer support, and provide them the session tracing ID of '%.&#x2a;ls', this might indicate that another session is already connected to the DAC. Only one session might connect to the DAC for a single database or an elastic pool at a time.

If you encounter the error 'Failed to connect to server' after selecting Connect, the DAC session might still have been established successfully if you're using a version of SSMS versions before 18.9. Early versions of SSMS attempted to provide Intellisense for connections to the DAC. This failed, as the DAC supports only a single worker and Intellisense requires a separate worker.

You can't use a DAC connection with the Object Explorer in SSMS.

Review your max_worker_percent usage

To find resource consumption statistics for your database for 14 days, query the sys.resource_stats system catalog view. The max_worker_percent column shows the percentage of workers used relative to the worker limit for your database. Connect to the master database on your logical server to query sys.resource_stats.

SELECT start_time, end_time, database_name, sku, avg_cpu_percent, max_worker_percent, max_session_percent 
FROM sys.resource_stats;

You can also query resource consumption statistics from the last hour from the sys.dm_db_resource_stats dynamic management view. Connect directly to your database to query sys.dm_db_resource_stats.

SELECT end_time, avg_cpu_percent, max_worker_percent, max_session_percent
FROM sys.dm_db_resource_stats;

Lower worker usage when possible

Blocking chains can cause a sudden surge in the number of workers in a database. A large volume of concurrent parallel queries can cause a high number of workers. Increasing your max degree of parallelism (MAXDOP) or setting MAXDOP to zero can increase the number of active workers.

Triage an incident with insufficient workers by following these steps:

  1. Investigate if blocking is occurring or if you can identify a large volume of concurrent workers. Run the following query to examine current requests and check for blocking when your database is returning Error 10928. You might need to connect with the Dedicated Admin Connection (DAC) to execute the query.

    SELECT
    r.session_id, r.request_id, r.blocking_session_id, r.start_time, 
    r.status, r.command, DB_NAME(r.database_id) AS database_name,
    (SELECT COUNT(*) 
        FROM sys.dm_os_tasks AS t 
        WHERE t.session_id=r.session_id and t.request_id=r.request_id) AS worker_count,
    i.parameters, i.event_info AS input_buffer,
    r.last_wait_type, r.open_transaction_count, r.total_elapsed_time, r.cpu_time,
    r.logical_reads, r.writes, s.login_time, s.login_name, s.program_name, s.host_name
FROM sys.dm_exec_requests as r
JOIN sys.dm_exec_sessions as s on r.session_id=s.session_id
OUTER APPLY sys.dm_exec_input_buffer (r.session_id,r.request_id) AS i
WHERE s.is_user_process=1;
GO

    1. Look for rows with a blocking_session_id to identify blocked sessions. Find each blocking_session_id in the list to determine if that session is also blocked. Following the blocking_session_id and session_id values will eventually lead you to the head blocker: a session that is not blocked but is blocking. Tune the head blocker query.

      Tip

      For more thorough information on troubleshooting long running or blocking queries, see Understand and resolve Azure SQL Database blocking problems.

    2. To identify a large volume of concurrent workers, review the number of requests overall and the worker_count column for each request. Worker_count is the number of workers at the time sampled and can change over time as the request is executed. Tune queries to reduce resource utilization if the cause of increased workers is concurrent queries that are running at their optimal degree of parallelism. For more information, see Query Tuning/Hinting.

  2. Evaluate the maximum degree of parallelism (MAXDOP) setting for the database.

Increase worker limits

If the database or elastic pool consistently reaches its worker limit despite addressing blocking, optimizing queries, and validating your MAXDOP setting, consider scaling up the database or elastic pool to increase the worker limit.

Find resource limits for Azure SQL Database by service tier and compute size:

Learn more about Azure SQL Database resource governance of workers.

Error 10929: Resource ID: 1

10929: Resource ID: 1. The %s minimum guarantee is %d, maximum limit is %d and the current usage for the database is %d. However, the server is currently too busy to support requests greater than %d for this database. See http://go.microsoft.com/fwlink/?LinkId=267637 for assistance. Otherwise, please try again later.

Error 40501: The service is currently busy

40501: The service is currently busy. Retry the request after 10 seconds. Incident ID: %ls. Code: %d.

Error 40501 is an engine throttling error, an indication that resource limits are being exceeded.

For more information about resource limits, see Resource management in Azure SQL Database.

Error 40544: The database has reached its size quota

40544: The database has reached its size quota. Partition or delete data, drop indexes, or consult the documentation for possible resolutions. Incident ID: <ID>. Code: <code>.

This error occurs when the database has reached its size quota.

The following steps can either help you work around the problem or provide you with more options:

  1. Check the current size of the database by using the dashboard in the Azure portal.

    Note

    To identify which tables are consuming the most space and are therefore potential candidates for cleanup, run the following SQL query:

    SELECT o.name,
 SUM(p.row_count) AS 'Row Count',
 SUM(p.reserved_page_count) * 8.0 / 1024 AS 'Table Size (MB)'
FROM sys.objects o
JOIN sys.dm_db_partition_stats p on p.object_id = o.object_id
GROUP BY o.name
ORDER BY [Table Size (MB)] DESC;
GO

  2. If the current size doesn't exceed the maximum size supported for your edition, you can use ALTER DATABASE to increase the MAXSIZE setting.

  3. If the database is already past the maximum supported size for your edition, try one or more of the following steps:

    • Perform normal database cleanup activities. For example, clean up the unwanted data by using truncate/delete, or move data out by using SQL Server Integration Services (SSIS) or the bulk copy program (bcp) utility.
    • Partition or delete data, drop indexes, or consult the documentation for possible resolutions.
    • For database scaling, see Scale single database resources and Scale elastic pool resources.

Error 40549: Session is terminated because you have a long-running transaction

40549: Session is terminated because you have a long-running transaction. Try shortening your transaction.

If you repeatedly encounter this error, try to resolve the issue by following these steps:

  1. Run the following query to see any open sessions that have a high value for the duration_ms column:

    SELECT
    r.start_time, DATEDIFF(ms,start_time, SYSDATETIME()) as duration_ms, 
    r.session_id, r.request_id, r.blocking_session_id,  
    r.status, r.command, DB_NAME(r.database_id) AS database_name,
    i.parameters, i.event_info AS input_buffer,
    r.last_wait_type, r.open_transaction_count, r.total_elapsed_time, r.cpu_time,
    r.logical_reads, r.writes, s.login_time, s.login_name, s.program_name, s.host_name
FROM sys.dm_exec_requests as r
JOIN sys.dm_exec_sessions as s on r.session_id=s.session_id
OUTER APPLY sys.dm_exec_input_buffer (r.session_id,r.request_id) AS i
WHERE s.is_user_process=1
ORDER BY start_time ASC;
GO

    You can ignore rows where the input_buffer column shows a query reading from sys.fn_MSxe_read_event_stream: these requests are related to Extended Event sessions.

  2. Review the blocking_session_id column to see if blocking is contributing to long-running transactions.

    Note

    For more information on troubleshooting blocking in Azure SQL Database, see Understand and resolve Azure SQL Database blocking problems.

  3. Consider batching your queries. For information on batching, see How to use batching to improve Azure SQL Database and Azure SQL Managed Instance application performance.

Error 40551: The session has been terminated because of excessive tempdb usage

40551: The session has been terminated because of excessive TEMPDB usage. Try modifying your query to reduce the temporary table space usage.

To work around this issue, follow these steps:

  1. Change the queries to reduce temporary table space usage.
  2. Drop temporary objects after they're no longer needed.
  3. Truncate tables or remove unused tables.

Error 40552: The session has been terminated because of excessive transaction log space usage

40552: The session has been terminated because of excessive transaction log space usage. Try modifying fewer rows in a single transaction.

To resolve this issue, try the following methods:

  • The issue can occur because of insert, update, or delete operations. Try to reduce the number of rows that are operated on immediately by implementing batching or splitting into multiple smaller transactions.
  • The issue can occur because of index rebuild operations. To work around this issue, make sure the number of rows that are affected in the table * (average size of field that's updated in bytes + 80) < 2 gigabytes (GB).
  • For an index rebuild, the average size of the field that's updated should be substituted by the average index size.
  • For more information, see Troubleshooting a full transaction log in Azure SQL Database and Troubleshooting a full transaction log in Azure SQL Managed Instance.

Error 40553: The session has been terminated because of excessive memory usage

40553: The session has been terminated because of excessive memory usage. Try modifying your query to process fewer rows.

To work around this issue, try to optimize the query.

For an in-depth troubleshooting procedure, see Is my query running fine in the cloud?

For more information on other out of memory errors and sample queries, see Troubleshoot out of memory errors with Azure SQL Database.

Table of resource governance error messages

Error code Severity Description
10928 20 Resource ID: %d. The %s limit for the database is %d and has been reached. See 'http://go.microsoft.com/fwlink/?LinkId=267637' for assistance.

The Resource ID indicates the resource that has reached the limit. When Resource ID = 1, this indicates a worker limit has been reached. Learn more in Error 10928: Resource ID : 1. The request limit for the database is %d and has been reached. When Resource ID = 2, this indicates the session limit has been reached.
Learn more about resource limits:
•  Resource management in Azure SQL Database.
•  Resource limits for DTU purchasing model.
•  vCore-based limits for single databases.
•  Azure SQL Managed Instance resource limits.
10936 20 Resource ID: %d. The %s limit for the elastic pool is %d and has been reached. See 'http://go.microsoft.com/fwlink/?LinkId=267637' for assistance.

The Resource ID indicates the resource that has reached the limit. When Resource ID = 1, this indicates a worker limit has been reached. Learn more in Error 10936: Resource ID : 1. The request limit for the elastic pool is %d and has been reached.. When Resource ID = 2, this indicates the session limit has been reached.
Learn more about resource limits:
•  Resource management in Azure SQL Database.
•  Resource limits for elastic pools using the DTU purchasing model.
•  vCore-based limits for elastic pools.
•  Azure SQL Managed Instance resource limits.
10929 20 Resource ID: %d. The %s minimum guarantee is %d, maximum limit is %d, and the current usage for the database is %d. However, the server is currently too busy to support requests greater than %d for this database.

The Resource ID indicates the resource that has reached the limit. For worker threads, the Resource ID = 1. For sessions, the Resource ID = 2. For more information, see:
•  Resource management in Azure SQL Database.
•  Resource limits for elastic pools using the DTU purchasing model.
•  vCore-based limits for single databases.
•  vCore-based limits for elastic pools.
•  Azure SQL Managed Instance resource limits.
Otherwise, try again later.
40544 20 The database has reached its size quota. Partition or delete data, drop indexes, or consult the documentation for possible resolutions.

For database scaling, see Scale single database resources and Scale elastic pool resources.
40549 16 Session is terminated because you have a long-running transaction. Try shortening your transaction.

For information on batching, see How to use batching to improve Azure SQL Database and Azure SQL Managed Instance application performance.
40550 16 The session has been terminated because it has acquired too many locks. Try reading or modifying fewer rows in a single transaction.

For information on batching, see How to use batching to improve Azure SQL Database and Azure SQL Managed Instance application performance.
40551 16 The session has been terminated because of excessive tempdb usage. Try modifying your query to reduce the temporary table space usage.

If you are using temporary objects, conserve space in the tempdb database by dropping temporary objects after they are no longer needed by the session. For more information on tempdb limits in SQL Database, see Tempdb database in SQL Database.
40552 16 The session has been terminated because of excessive transaction log space usage. Try modifying fewer rows in a single transaction.

For information on batching, see How to use batching to improve Azure SQL Database and Azure SQL Managed Instance application performance.
If you perform bulk inserts using the bcp.exe utility or the System.Data.SqlClient.SqlBulkCopy class, try using the -b batchsize or BatchSize options to limit the number of rows copied to the server in each transaction. If you are rebuilding an index with the ALTER INDEX statement, try using the REBUILD WITH ONLINE = ON option. For information on transaction log sizes for the vCore purchasing model, see:
•  vCore-based limits for single databases.
•  vCore-based limits for elastic pools.
•  Azure SQL Managed Instance resource limits.
40553 16 The session has been terminated because of excessive memory usage. Try modifying your query to process fewer rows.

Reducing the number of ORDER BY and GROUP BY operations in your Transact-SQL code reduces the memory requirements of your query. For database scaling, see Scale single database resources and Scale elastic pool resources. For more information on out of memory errors and sample queries, see Troubleshoot out of memory errors with Azure SQL Database.

Elastic pool errors

The following errors are related to creating and using elastic pools:

Error code Severity Description Corrective action
1132 17 The elastic pool has reached its storage limit. The storage usage for the elastic pool cannot exceed (%d) MBs.

Attempting to write data to a database when the storage limit of the elastic pool has been reached. For information on resource limits, see:
•  Resource limits for elastic pools using the DTU purchasing model.
•  vCore-based limits for elastic pools.
 Consider increasing the DTUs of and/or adding storage to the elastic pool if possible in order to increase its storage limit, reduce the storage used by individual databases within the elastic pool, or remove databases from the elastic pool. For elastic pool scaling, see Scale elastic pool resources. For more information on removing unused space from databases, see Manage file space for databases in Azure SQL Database.
10929 16 The %s minimum guarantee is %d, maximum limit is %d, and the current usage for the database is %d. However, the server is currently too busy to support requests greater than %d for this database.

For information on resource limits, see:
•  DTU resource limits for elastic pools.
•  vCore-based limits for elastic pools.
Otherwise, try again later. DTU / vCore min per database; DTU / vCore max per database. The total number of concurrent workers across all databases in the elastic pool attempted to exceed the pool limit.		 Consider increasing the DTUs or vCores of the elastic pool if possible in order to increase its worker limit, or remove databases from the elastic pool.
40844 16 Database '%ls' on Server '%ls' is a '%ls' edition database in an elastic pool and cannot have a continuous copy relationship. N/A
40857 16 Elastic pool not found for server: '%ls', elastic pool name: '%ls'. Specified elastic pool does not exist in the specified server. Provide a valid elastic pool name.
40858 16 Elastic pool '%ls' already exists in server: '%ls'. Specified elastic pool already exists in the specified server. Provide new elastic pool name.
40859 16 Elastic pool does not support service tier '%ls'. Specified service tier is not supported for elastic pool provisioning. Provide the correct edition or leave service tier blank to use the default service tier.
40860 16 Elastic pool '%ls' and service objective '%ls' combination is invalid. Elastic pool and service tier can be specified together only if resource type is specified as 'ElasticPool'. Specify correct combination of elastic pool and service tier.
40861 16 The database edition '%.*ls' cannot be different than the elastic pool service tier which is '%.*ls'. The database edition is different than the elastic pool service tier. Do not specify a database edition that is different than the elastic pool service tier. The database edition does not need to be specified.
40862 16 Elastic pool name must be specified if the elastic pool service objective is specified. Elastic pool service objective does not uniquely identify an elastic pool. Specify the elastic pool name if using the elastic pool service objective.
40864 16 The DTUs for the elastic pool must be at least (%d) DTUs for service tier '%.*ls'. Attempting to set the DTUs for the elastic pool below the minimum limit. Retry setting the DTUs for the elastic pool to at least the minimum limit.
40865 16 The DTUs for the elastic pool cannot exceed (%d) DTUs for service tier '%.*ls'. Attempting to set the DTUs for the elastic pool above the maximum limit. Retry setting the DTUs for the elastic pool to no greater than the maximum limit.
40867 16 The DTU max per database must be at least (%d) for service tier '%.*ls'. Attempting to set the DTU max per database below the supported limit. Consider using the elastic pool service tier that supports the desired setting.
40868 16 The DTU max per database cannot exceed (%d) for service tier '%.*ls'. Attempting to set the DTU max per database beyond the supported limit. Consider using the elastic pool service tier that supports the desired setting.
40870 16 The DTU min per database cannot exceed (%d) for service tier '%.*ls'. Attempting to set the DTU min per database beyond the supported limit. Consider using the elastic pool service tier that supports the desired setting.
40873 16 The number of databases (%d) and DTU min per database (%d) cannot exceed the DTUs of the elastic pool (%d). Attempting to specify DTU min for databases in the elastic pool that exceeds the DTUs of the elastic pool. Consider increasing the DTUs of the elastic pool, or decrease the DTU min per database, or decrease the number of databases in the elastic pool.
40877 16 An elastic pool cannot be deleted unless it does not contain any databases. The elastic pool contains one or more databases and therefore cannot be deleted. Remove databases from the elastic pool in order to delete it.
40881 16 The elastic pool '%.*ls' has reached its database count limit. The database count limit for the elastic pool cannot exceed (%d) for an elastic pool with (%d) DTUs. Attempting to create or add database to elastic pool when the database count limit of the elastic pool has been reached. Consider increasing the DTUs of the elastic pool if possible in order to increase its database limit, or remove databases from the elastic pool.
40889 16 The DTUs or storage limit for the elastic pool '%.*ls' cannot be decreased since that would not provide sufficient storage space for its databases. Attempting to decrease the storage limit of the elastic pool below its storage usage. Consider reducing the storage usage of individual databases in the elastic pool or remove databases from the pool in order to reduce its DTUs or storage limit.
40891 16 The DTU min per database (%d) cannot exceed the DTU max per database (%d). Attempting to set the DTU min per database higher than the DTU max per database. Ensure the DTU min per databases does not exceed the DTU max per database.
TBD 16 The storage size for an individual database in an elastic pool cannot exceed the max size allowed by '%.*ls' service tier elastic pool. The max size for the database exceeds the max size allowed by the elastic pool service tier. Set the max size of the database within the limits of the max size allowed by the elastic pool service tier.

Cannot open database "master" requested by the login. The login failed

This issue occurs because the account doesn't have permission to access the master database. But by default, SQL Server Management Studio (SSMS) tries to connect to the master database.

To resolve this issue, follow these steps:

  1. On the login screen of SSMS, select Options, and then select Connection Properties.

  2. In the Connect to database field, enter the user's default database name as the default login database, and then select Connect.

    Screenshot of the Connect dialogue in SSMS, showing the Connection Properties tab.

Read-only errors

If you attempt to write to a database that is read-only, you receive an error. In some scenarios, the cause of the database's read-only status might not be immediately clear.

Error 3906: Failed to update database 'databaseName' because the database is read-only.

When attempting to modify a read-only database, the following error is raised.

Msg 3906, Level 16, State 2, Line 1
Failed to update database "%d" because the database is read-only.

There are multiple possible explanations for why a database is read-only.

After a manual failover, applications are still connecting to the old replica

In Azure SQL Database, after a failover to another replica, your application might still be connecting to the previous primary replica because of DNS. Failover group connection routing is implemented using DNS.

Potential root causes:

  1. During failover, failover group endpoints are updated to point to the appropriate new primary and new secondary servers by changing the target of the appropriate DNS entry. By default, DNS entries are created with a TTL of 30 seconds, which means that DNS clients cache these entries for 30 seconds. As a result, updates to the DNS records do not propagate immediately; entries will be stale until all clients and intermediate nodes have refreshed their caches. So, it can take anywhere from 0 to approximately 10 minutes (depending on network topology) for logins to failover group endpoints to be routed to their new targets following a failover. Flushing DNS caches might or might not help the problem, since intermediate network nodes that respond to DNS requests also cache DNS results for a time.

    The recommended workaround for this issue is simply to wait until the DNS entries are refreshed on the client. Currently, this workaround would lead to the problem resolving itself inside of 10 minutes.

  2. Some SQL client libraries use a feature called "connection pooling" which reuses connections to the same data source rather than closing and reopening them whenever a new database connection is needed. In particular, connection pooling is enabled in ADO.NET by default. When combined when the problem described in 1), connection pooling can cause newly opened connections to reuse a connection to the old database, thus preventing the application from connecting to the new primary database indefinitely.

Solutions:

There are three potential workarounds to this DNS problem after a Failover Group failover:

  1. Modify the application to call SQLConnection.ClearAllPools or SQLConnection.ClearPool(conn) whenever a "read-only" error is encountered.
  2. In the application connection string, specify Pooling=False to disable connection pooling. This should be tested, as it might significantly impact performance if the application opens and closes connections frequently.
  3. Another option to avoid the DNS replication/caching delays is to directly connect using the Azure SQL Database logical server name (of the original secondary server, now the new primary) for a window of time after 3906 is encountered.

You might be connected to a read-only replica

For both Azure SQL Database and Azure SQL Managed Instance, you might be connected to a database on a read-only replica. In this case, the following query using the DATABASEPROPERTYEX() function returns READ_ONLY:

SELECT DATABASEPROPERTYEX(DB_NAME(), 'Updateability');
GO

If you're connecting using SQL Server Management Studio, verify if you have specified ApplicationIntent=ReadOnly in the Additional Connection Parameters tab on your connection options.

If the connection is from an application or a client using a connection string, validate if the connection string has specified ApplicationIntent=ReadOnly. Learn more in Connect to a read-only replica.

The database might be set to read-only

If you're using Azure SQL Database, the database itself might have been set to read-only. You can verify the database's status with the following query:

SELECT name, is_read_only
FROM sys.databases
WHERE database_id = DB_ID();

You can modify the read-only status for a database in Azure SQL Database using ALTER DATABASE Transact-SQL. You can't currently set a database in a managed instance to read-only.

Confirm whether an error is caused by a connectivity issue

To confirm whether an error is caused by a connectivity issue, review the stack trace for frames that show calls to open a connection like the following ones (note the reference to the SqlConnection class):

System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
 at System.Data.SqlClient.SqlConnection.Open()
 at AzureConnectionTest.Program.Main(String[] args)
ClientConnectionId:<Client connection ID>

When the exception is triggered by query issues, you'll notice a call stack that's similar to the following (note the reference to the SqlCommand class). In this situation, tune your queries.

  at System.Data.SqlClient.SqlCommand.ExecuteReader()
  at AzureConnectionTest.Program.Main(String[] args)
  ClientConnectionId:<Client ID>

For more information on fine-tuning performance, see the following resources:

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