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Exam 70-622 - Pro: Microsoft Desktop Support - Enterprise

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Overview

Language(s): English, French, German, Italian, Japanese, Korean, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s): IT Professionals
Technology: Windows Vista
Type: Proctored Exam

Audience Profile

Candidates for Exam 70-622: Pro: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians are IT professionals who work in an upper mid-sized organization or enterprise environment that uses Windows Vista. They have experience with previous versions of the Windows operating system and might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.

Credit Toward Certification

Exam 70-622: Pro: Microsoft Desktop Support - Enterprise counts as credit toward the following certification(s):

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Measured

Deploying Windows Vista

  • Analyze the business environment and select an appropriate deployment method.
  • Prepare a system for clean installation or upgrade.
  • Deploy Windows Vista from a custom image.
  • Perform post-installation tasks.
  • Troubleshoot deployment issues.

Managing Windows Vista Security

  • Configure and troubleshoot security for Windows Internet Explorer 7.
  • Troubleshoot security configuration issues.
  • Troubleshoot Windows Firewall issues.
  • Troubleshoot Windows Defender issues.
  • Apply security updates.
  • Configure and troubleshoot access to resources.
  • Troubleshoot authentication issues.
  • Configure and troubleshoot User Account Control.

Managing and Maintaining Systems That Run Windows Vista

  • Troubleshoot policy settings.
  • Configure and manage the Task Scheduler.
  • Configure and troubleshoot Event Forwarding.
  • Apply and troubleshoot updates.
  • Troubleshoot performance and reliability issues.

Configuring and Troubleshooting Networking

  • Configure and troubleshoot network protocols.
  • Configure and troubleshoot network services at the client level.
  • Configure and troubleshoot remote access.
  • Troubleshoot connectivity issues.
  • Configure and troubleshoot wireless networking.
  • Configure network security.
  • Troubleshoot access to network resources.

Supporting and Maintaining Desktop Applications

  • Support deployed applications.
  • Troubleshoot software restrictions.
  • Maintain desktop applications.

Preparation Materials

Learning Plans and Classroom Training

Microsoft E-Learning

Practice Tests

Microsoft Online Resources

  • Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
  • Windows Vista - Learning Portal: Find special offers and information on training and certification.
  • Production information: Visit the Windows Vista Web site for detailed product information.
  • TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.

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