ConfigMgr (SCCM) – Software Distribution Notification Issues – How to use WBEMTEST to check client policies
Clients may not get “New Program is Available”pop-up system tray notifications in ConfigMgr even though the “Display a Notification Message”option is checked in the Admin Console.
The “New Program notification” for clients is controlled by two Policy entries, and if either is set “FALSE”then the new program pop-up will not show:
*a. CCM_SoftwareDistributionClientConfig/DisplayNewProgramNotification
b. CCM_ClientAgentConfig/DisplayNewProgramNotification*
The problem is that through the Admin Console it is relatively easy to get the policy into a state where DisplayNewProgramNotification becomes set to false under CCM_ClientAgentConfig even though the notification option is enabled in the UI.
Steps to check “CCM_SoftwareDistributionClientConfig/DisplayNewProgramNotification” policy
a.1. Run WBEMTEST query to determine if either of the ClientConfigs is set to FALSE:
http://anoopmannur.files.wordpress.com/2011/11/image_thumb.png?w=244&h=95
a.2. Connect to “root\ccm\policy\machine”
http://anoopmannur.files.wordpress.com/2011/11/image_thumb1.png?w=244&h=85
a.3. Click on “Query” and paste the following query in the “query” windows and click on “Apply”
select * from CCM_ClientAgentConfig
http://anoopmannur.files.wordpress.com/2011/11/image_thumb2.png?w=244&h=131
a.4. Double click the one row that is returned (note if there is more than one),
http://anoopmannur.files.wordpress.com/2011/11/image_thumb3.png?w=244&h=67
a.5. On the Object editor window Click “Show MOF” tab.
http://anoopmannur.files.wordpress.com/2011/11/image_thumb4.png?w=244&h=121
a.6. Review the setting for DisplayNewProgramNotification. In this example below it’s set to FALSE so there won’t be any notification for “New Programs”
http://anoopmannur.files.wordpress.com/2011/11/image_thumb5.png?w=244&h=82
Steps to Check “CCM_ClientAgentConfig/DisplayNewProgramNotification” policy
b.1. Follow the steps “a.1” & “a.2”
b.2. Click on “Query” and paste the following query in the “query” windows and click on “Apply”
select * from CCM_SoftwareDistributionClientConfig
http://anoopmannur.files.wordpress.com/2011/11/image_thumb6.png?w=244&h=115
b.3. Double click the one row that is returned (note if there is more than one) in the “Query Result” window
http://anoopmannur.files.wordpress.com/2011/11/image_thumb7.png?w=244&h=67
b.4. On the Object editor window Click “Show MOF” tab
http://anoopmannur.files.wordpress.com/2011/11/image_thumb8.png?w=244&h=102
b.5. Review the setting for “DisplayNewProgramNotification”. In this example below it’s set to FALSE so there won’t be any notification for “New Programs”.
http://anoopmannur.files.wordpress.com/2011/11/image_thumb9.png?w=244&h=89
If either of these has DisplayNewProgramNotification set to FALSE, then as a work-around you can do the following:
After the Notifications are re-enabled in “Advertised Programs Client Agent Properties” make a change in “Computer Client Agent” as well, such as changing the org name. This then forces the ClientAgentConfig policy to update.