Systems Center Service Manager (SCSM)
Service Manager is a server application that is a part of the Microsoft System Center suite. Based on ITIL/MOF Service Manager provides a service desk / help desk platform that integrates with System Center Configurations Manager (SCCM) for end user initiated automated software deployment and Systems Center Operations Manager (SCOM) for automated incident and problem creation.
Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management.