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Office Troubleshooting: We are unable to connnect righ now. Please check your network and try again later

  • Article

Applies to

Office suite programs like

  • Outlook
  • Word
  • Excel
  • Powerpoint

Issue

When you try to 

  • switch accounts 
  • open file services (like SharePoint or OneDrive)
  • connect new services

in any of the office programs you get an error message, and Office: 

  • fails to connect to your account,  
  • fails to present the office account login info

Error info

error message

"We are unable to connnect righ now. Please check your network and try again later."

Screen shots

Login failure

 

Login success

 

Troubleshooting

Restart office apps

Try restarting the apps and check your account settings again.

Update office apps

Update the office suite to the latest hotfix & patch version available.

Check network connection

Doublecheck if you can surf the internet.

Check Internet probing

"We are unable to connect right now" error when users try to activate Office 365 ProPlus

Disable VPN

If you run a VPN, it's possible that the VPN solution blocks access to the *.microsoftonline-p.net URL.

References