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Office 365 : How to change location/country

  • Article

The availability by country has not changed over the last 5 years, you can see it here.

Issue

If your main account has its location in Mexico, you can't use any "calling plan" from Mexico or any Latin America country.

So how should we overcome this issue?

It turns out that you can fix this issue by changing the country of location of my primary user.

How can I do that?

You can do that over Powershell, and you would need two simple requirements:

  • Windows 10 machine
  • Powershell version 5.1 (for simplicity) or higher.

What's the procedure?

Open PowerShell windows as an administrator

$> Set-executionpolicy unrestricted (and accept the change)

Then install the MSOnline module (here's where the version of PS5 makes your life simpler)

$> Install-module MSOnline

Connect to MSOnline 

$> Connect-MsolService

Add global admin credentials.

Get the information from (a user), user principal name and UsageLocation

$> Get-MsolUser -UserPrincipalName <UPN, ex: dummy@faboit.com> | select UserPrincipalName,UsageLocation

See the UsageLocation and change it to a country where the calling plans are enabled, for example, the United States. "US"

$> Get-MsolUser -UserPrincipalName <upn> | Set-MsolUser -UsageLocation US

Now go to that user and add your licenses "Phone System" and your calling plan "Dial local and international numbers calling plan."

Get a phone number on the US

Assign it to the user and, enjoy.

Conclusion

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You can change the country of your users to be able to use the calling plans if you're in a Latin-America Country or any other where that doesn't appear on the article.