SCSM Survival Guide
Introduction
This is survival guide is a listing of SCSM articles and external pages that SCSM admins will hopefully find useful. Please feel free to add, edit and update the links below.
This page supports all versions of Service Manager - SCSM 2010, 2012 and 2016. The concepts and most of the fundamentals are the same, but where an article is specific to version of SCSM, please indicate in the description or title of the link.
Getting Started
SCSM Books and E-Books
- System Center Service Manager 2010 Unleashed
- System Center Service Manager 2012 Unleashed
- Microsoft System Center 2012 Service Manager Cookbook
- Microsoft System Center: Optimizing Service Manager
Official Documentation: Service Manager 2012
- Planning for System Center 2012 - Service Manager
- Deploying System Center 2012 - Service Manager
- Upgrading System Center 2012 - Service Manager to System Center 2012 SP1
- Administering System Center 2012 - Service Manager
- Operations Guide for System Center 2012 - Service Manager
- Disaster Recovery Guide for System Center 2012 - Service Manager
- Authoring for System Center 2012 - Service Manager
Official Documentation: Service Manager 2016
- Planning for System Center 2016 - Service Manager
- Deploying System Center 2016 - Service Manager
- Upgrading System Center 2012 R2 - Service Manager to System Center 2016
- Administering System Center 2016 - Service Manager
- Operations Guide for System Center 2016 - Service Manager
- Disaster Recovery Guide for System Center 2016 - Service Manager
- Authoring for System Center 2016 - Service Manager
Installation
- SCSM 2012 R2 Step by Step Install Management Server
- Installing Service Manager 2016 with SQL 2016 on Windows Server 2016
- Remove Default SCSM Tier Queues and Support Group Views
- Scripted Service Manager Documentation
Management Packs and Management Pack Authoring
- Installing Guide SCSM 2012 R2 Authoring Tool - Basic Version
- Guide: SCSM – Extending Work Items to Add Custom Properties
- Guide: SCSM Authoring Tool - Form Layout Guide
- System Center Service Manager / Operations Manager Management Pack and Naming Convention Best Practices
- Management Packs: Working with Management Packs
Orchestrator Integration
- SCSM User Input PowerShell Module and Orchestrator Sample
- System Center 2012 Service Manager and Orchestrator Integration Example Walkthrough Start-to-Finish – New Hire Provisioning Service Request
Portal
Portal - HTML 5
Reporting
- Sample SCSM Report Queries
- SCSM (System Center Service Manager) Custom Reports 101 with SQL Report Builder
Email Templates
- Using Data Properties From the Parent Work Items in Activity Email Templates
- Include Details from Parent Work Items in Notifications
Type Projections
- How to create a Basic Configuration Item View and Type Projection showing Computers with their Primary User and Custodian
- Guide: Service Manager – Type Projections
PowerShell - SMLets
SMLets is essential if you are going to do anything with PowerShell for Service Manager. Below are some articles by Travis Wright that were written for SCSM 2010, but still apply to SCSM 2012 and SCSM 2016.
- Using SMLets Beta 3 Post #1 – Using Get-SCSMObject, Get-SCSMClass to Dump Data from SCSM
- Using SMLets Beta 3 Post #2–Using Get-SCSMEnumeration, Get-SCSMRelationshipObject, Get-SCSMRelationshipClass to Automatically Resolve Incidents When All Child Activities Are Completed
- Using SMLets Beta 3 Post #4–Using New-SCSMObject to Create Objects
- Using SMLets Beta 3 Post #6–Getting the Owner of a Service
- Using SMLets Beta 3 Post #7–Deleting Any Object in the UI
- Using SMLets Beta 3 Post #8–Getting the GUID of an Enumeration
- Using SMLets Beta 3 Post #9–Deleting Objects
- Using SMLets Beta 3 Post #10–Getting a User’s Manager and a Manager’s Reports
- Using SMLets Beta 3 Post #11–Getting a List of All the Classes in a Management Pack
Videos
Asset Management
Tools - TechNet Gallery
Some of the most downloaded tools from TechNet Gallery:
- SCSM CSV Import Wizard
- Test Lab Guide System Center Service Manager 2012 SP1
- Service Manager Data Warehouse Architecture Diagram
- Advanced View Editor 2.0 for SCSM 2012 Free Edition
- Using Excel to create SCSM 2012 Custom Reports
- Workflow Performance Troubleshooting Queries
- SCSM Entity Explorer
And some others that look interesting:
- Reviewer Portal - SCSM 2012 R2
- SCSM - General Use SR Extensions
- Current Activity Tool
- Service Manager Environment Spellchecker
- SCSM Version Checker v4
- Basic Change Calendar View Library for Service Manager
- Service Manager Monitor
- Scheduling Work Items in SCSM Natively
- PowerShell script to get a SCSM entity by Guid
Tools Third Party - Free
Tools Third Party - Commercial
Blogs:
Microsoft Team Blog: The Official System Center Service Manager Blog
Blogs maintained by the community:
- blog.scsmsolutions.com
- systemcenter.ninja
- contoso.se/blog
- The Automation Guy
- xapity.com/blog
- Stefan Johner
- Dieter Gasser
- Coretech Blog - SCSM
- zgc.se
- blogs.litware.se
- systemcentertipps
Forums
Create place to ask questions and find out more about Service Manager.
Advice when you do post a question:
- Always do a search first to see if the question or issue has already been posted
- Include as much detail as you can and be specific - do not ask general open-ended questions
Post your question\issue to the relevant TechNet forum:
- Service Manager - General
- Service Manager - Setup
- Service Manager - SDK and Authoring Tool
- Service Manager - Data Warehouse and Reporting
- Service Manager - ITIL and MOF
- Service Manager - Administration
- Service Manager - Connectors
- Service Manager - Portals
- Service Manager - Documentation
Most posts appear to use the hashtag #SCSM
Visio Stencils
- Service Manager Shapes – Visio Templates
- System Center 2016 and 2012 Visio Stencils - Shades for Visio 2013
Developer
- SCSM 2012 Developer's Survival Guide
- Debugging Custom SCSM Form in Visual Studio
- Create custom UserControl for SCSM 2010 SP1
- Tasks – Part 1: Tasks Overview
- Tasks Part 2 – Custom Console Tasks for Create, Edit, Delete
- How to add a button to edit ListView item on a custom SCSM form