Internet explorer troubleshooting: All options are greyed out. IE Not working
Please follow the below steps to resolve the issue.
- Go to "Control Panel"
- Click on "Networking"
- Under "Internet Options" click on "Manage Browser Add-ons" which brings up "Internet Properties"
- Select "Security" Tab
- Click the button that says "RESET all Zones to Default Level" Follow the prompts and allow it to reset all security to default levels.
- Click on the "Advanced" tab
- Click on the "RESET..." button.
- A dialog will pop up saying you must close all applications, ... or something like that. Close all applications.
- Then, press CTRL-ALT-DEL and open the "Windows TASK Manager"
- Go to "Processes" tab, and find the first of several processes labeled "iexplorer"
- KILL ALL IEXPLORE PROCESSES... you MUST DO THIS, or the reset you are about to do, will not work.
- For me killing the first iexplorer process, will kill it's child processes, but watch this closely, it may take a minute or two to complete.
- When complete, close out the Task Manager, you should have NO OTHER Apps running - just in case this matters.
- Go back to "Internet Properties" where you are ready now to RESET IE to defaults.
- Proceed with RESET.