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Windows 10: Technical Support Information of WMP 12 Opening in Notepad

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Introduction:

A codec compresses or decompresses media files – it may be songs or videos. Various media players including Windows Media Player and other related apps use codecs to play and create media files.

A codec can encode and decode a media file. An encoder compresses a media file while decoder decompresses a media file.

If you like to know which codecs are installed on your PC you need to go through the following steps:

  1. Open Windows Media Player
  2. In the Help menu, tap or click About Windows Media Player. If you cannot find it then right-click on the blank are beside Library > Music > and opt for Show menu bar.
  3. In the About Windows Media Player dialog box, tap or click Technical Support Information.
  4. The web browser will open to show all the details like Media Player Binaries, Other Binaries, Audio Codecs, Video Codecs, MPEG/DVD Filters, plug-ins, and services installed on your PC.

Problem:

The Technical Support Information started opening in Notepad instead of a web browser.

How to fix:

In order to fix this problem open the following location: C:\Users\UserName%

Click View > Options

Click View tab option under Folder Option

Opt to Show hidden files, folders, and drives

Clicked OK or Apply.

Now double-click on AppData

Double clicked on Local

Scroll down to Temp folder and double clicked on it to open.

Now scroll down to wmpsupport and right-click on it. Select Properties.

Notice instead of opening with .htm type of file it is opening with Notepad file.

Click the Change button and opt to open with *Project Spartan (For Windows 10). You can change it to Internet Explorer when using Windows 8.1.

That’s it…everything now back to default.

[Note * Project Spartan is now known as Microsoft Edge]