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Call Forwarding option not showing on Lync Client

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Scenario:

You want to set up delegates on the Lync Client but when you click on Tools you have no option for call forwarding.

Check:

Open up the Lync Management Shell and run the following command:

  • Get-CsUser -Identity "user" | Select-Object identity,@{Name=' AllowCallForwarding';Expression={[String]::join(";",(Get-CsVoicePolicy –identity $_.voicepolicy.FriendlyName). AllowCallForwarding)}}

The returned info should look like this:

Identity                   AllowCallForwarding

----------                ---------------------

user                       True

If it doesn't display True under the AllowCallForwarding section then you need to check the Lync Server Control Panel to see if the user has Enterprise Voice enabled.

If you remove the Enterprise Voice option for the user the delegate access should stay.