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Windows Server 2012 Troubleshooting: The user profile service failed the logon. The profile cannot be loaded

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Issue

The user profile service failed the logon. The profile cannot be loaded in Windows Server 2012.

Background

Tried to log in to Windows Server 2012 with Admin account and got an issue with the error message.

Error

The user profile service failed the logon. The profile cannot be loaded.

 

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Troubleshooting

Tried various solutions such as creating new account and copying over the stuff to new account.

Or go into the Advanced Security Settings (right click on folder > properties > security) for the C:\Users\Default folder and checking the box to "Replace all child object permission with inheritable permissions from this object".

One of the KB article for MS says that User Profile Service may start to fail if you install April 2014 updates for Windows 8.1 or Server 2014. http://support.microsoft.com/kb/2985344

However, this was not the issue.

Resolution

Looked for another KB article: http://support.microsoft.com/kb/947215 The third method resolved the issue.

Removing SID and recreating the account again.

Applies to

  • Windows 8.1
  • Windows Server 2012