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Account Lockout: Clearing saved passwords

  • Article

Account lockout is one of the main issues faced by admin, it may due to many reasons like:

  • Wrong Password entry
  • Saved password in IE /Application
  • Scheduled task running with saved password
  • etc.

This article handles some common steps to troubleshoot the account lockout issues and some tips to clear the saved passwords from users systems.

Troubleshooting steps

When a user reports and account lockout issues you may do the following steps to clear the saved password.

Verify and idle remote session on the caller machine

Start > Run >type the command “taskmgr.exe” and click Users tab to see any RDP session on the user machine and remove if any

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Remove the stored password from the System

Start> Run> type the command “rundll32.exe keymgr.dll, KRShowKeyMgr |R ” (a window will open up as shown below)

Remove all stored passwords, if any

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Vault for credentials in Windows Control Panel or Credential manager:

Start> Run>type the command “ explorer.exe shell:::{1206F5F1-0569-412C-8FEC-3204630DFB70} ” and Make sure Windows Credentials area is empty

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Remove stored password from browsing history.

For Internet Explorer

Open Internet Explorer and press this combination of keys**: Ctrl-Shift-Delete** and click the Delete button

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For Google Chrome

Open Chrome and press this combination of keys**: Ctrl-Shift-Delete** and click the Clear Browsing Data button

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For Firefox

Open Firefox, click the Options button on top of the browser and go to Security tab. Click Saved Passwords and click Remove All.

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Restart the system once all these steps are done.