Force Update LYNC Client Address Book using PowerShell

Article
1/17/2024

Environment

Outlook 2010.
Lync Client 2010.
Exchange Online.
LYNC 2010 On Premises.

Summary

End user reporting an issue that LYNC lost connectivity with Exchange server. Red exclamation mark on LYNC client. Unable to see pictures in LYNC but it appears in Outlook.

Issue Screen Shot

Solution

Download and update your Outlook address book.
Exit LYNC
Delete the SIP folder
Reopen LYNC

Help

help Stop-Process -Examples
help Remove-Item -Examples

Code

<#
    .SYNOPSIS
        Update-LyncClientAddressBook will force the LYNC client to update address book.

    .DESCRIPTION
        This function will terminate the LYNC client and removes the SIP folder.
        Restarts the LYNC client and updates the address book.
        Before executing this on client machine please inform that search will be affected for approximately 15 minutes

    .NOTES
        Either use executables or PowerShell script on client machines
        This can be used when LYNC and Outlook lost the synchronization.

    .LINK
        help Stop-Process

    .LINK
        help Remove-Item

    .LINK
        help Start-Process


#>

function Update-LyncClientAddressBook {

    begin
    {
        Write-Host 'Force LYNC client to update address book...' -ForegroundColor 'Yellow'

    }
    process {
        Stop-Process -Name communicator -Force -Verbose
        Write-Host 'LYNC Client Terminated Successfully...Please wait' -ForegroundColor 'Yellow'
        Start-Sleep 5
        $sip = Get-Item C:\Users\$ENV:UserName\Appdata\Local\Microsoft\Communicator\* -Filter 'sip_*'
        Remove-Item  $sip.FullName -Recurse -Verbose
        Write-Host 'Removed the SIP Folder to update the Address Book...Please Wait' -ForegroundColor 'Yellow'
        Start-Sleep 5
        Start-Process Communicator.exe -Verbose
    }
    end {
        Write-Host 'People and Skill search will not work for next 15 min..' -ForegroundColor 'Yellow'
    }
}

Update-LyncClientAddressBook

Share via