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SharePoint 2013 Troubleshooting: Please enable scripts and reload this page

Issue

Several users reporting the issue that they suddenly started getting an error when they tried to open the SharePoint sites.

Error

You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page.

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Troubleshooting

Checked the basic settings in IE of the users such as:

  • Clearing the IE cookies, history, and temporary files.

  • Resetting IE to advanced settings and resetting the settings.

However, none of the above worked.

Resolution

Searched on IE and found the MS KB which was supporting the same behavior: http://support.microsoft.com/kb/2752584.

To resolve this problem, enable the JavaScript feature in Internet Explorer. To do this, follow these steps:

  1. Open Internet Explorer, go to the SharePoint Server 2013 site, press Alt to reveal the Menu bar, click Tools, and then click Internet Options.
  2. On the Security tab, click Custom level.
  3. Scroll down to the Active scripting section, and then select Enable.

Tried this method for few users and it worked.

The biggest challenge is where some users did not have Admin rights. Further investigated this and found that there were some updates run on the user PC which basically disabled the execution of scripting on IE of the user.

Not sure if the team did all the prior checks before rolling out the changes which affected the GPO settings of user machine and made the said change.

Asked the team to enable the settings again to reduce the call volume.

Applies to 

  1. SharePoint 2010
  2. SharePoint 2013.

See Also

SharePoint Resources on the TechNet Wiki