Share via

“Retrieving media info for an unknown album” message in Windows Media Player12

  • Article

To fix the constant message, “Retrieving media info for an unknown album” in Windows Media Player 12, go through the steps described below:

  1. In the Start Search box type in: %LOCALAPPDATA%\Microsoft\Media Player and press Enter.

2. Open the Media Player folder.

3. Select all the files in the folder, and then click Delete on the File menu.

4. Restart WMP12.