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Windows Phone 8 users without the 8.1 Update may experience issues accessing certain secured (HTTPS) websites.

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Problem

Windows Phone 8 users without the 8.1 Update may experience issues accessing certain secured (HTTPS) websites.

 

Symptom

A Windows phone user without the 8.1 Update may get the error: "We're having trouble displaying this page" while trying to access a secured (HTTPS) website.

 

Solution 

This is a known issue and has been fixed in the Windows Phone 8.1 Update.

Since not all Windows Phone users have the 8.1 Update, website owners can fix this issue by ensuring that the website uses one of the supported Windows Phone ciphers as listed below.

Windows Phone Supported Ciphers:

00 26 = Cipher Suites Length (0x26 = 0n38)

00 3C = TLS_RSA_WITH_AES_128_CBC_SHA256        

00 2F = TLS_RSA_WITH_AES_128_CBC_SHA           

00 3D = TLS_RSA_WITH_AES_256_CBC_SHA256        

00 35 = TLS_RSA_WITH_AES_256_CBC_SHA           

00 0A = TLS_RSA_WITH_3DES_EDE_CBC_SHA          

C0 27 = TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256  

C0 13 = TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA     

C0 14 = TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA     

C0 2B = TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256

C0 23 = TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256

C0 2C = TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384

C0 24 = TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384

C0 09 = TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA  

C0 0A = TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA   

00 40 = TLS_DHE_DSS_WITH_AES_128_CBC_SHA256    

00 32 = TLS_DHE_DSS_WITH_AES_128_CBC_SHA       

00 6A = TLS_DHE_DSS_WITH_AES_256_CBC_SHA256    

00 38 = TLS_DHE_DSS_WITH_AES_256_CBC_SHA       

00 13 = TLS_DHE_DSS_WITH_3DES_EDE_CBC_SHA