Improved MOAC Labs Online Support Process
Dear MOAC Labs Online User,
To help Microsoft quickly respond to your technical challenge please follow these steps to contact and engage with the Labs Online support team:
1. Contacting Support- Please email the MOAC Labs Online Support[i] and/or call us at 866-204-4881. Please do not use any other phone number or email address for support. That will only slow the response.
2. Please be prepared with the following before you call- What course and lab you are calling about, any screenshots of the issue, steps you took which caused the issue, and the results of this test[ii]. Having this information will help to expedite the process.
3. Please follow up if requested- If your support request is not resolved on the first call, please make sure to follow up with any requested information or meetings if they agreed upon.
Thank you for your continued use of MOAC Labs Online and your patience as you contact support.
Sincerely,
The MOAC Labs Online Team
[ii] https://labcheck.msllab.microsoft.com/clientchecktool/CheckClientSettings.aspx?LabType=VS