MMS 2009 ā Service Manager Integration Session
Iām headed down to the 2009 Microsoft Management Summit next week in Las Vegas, representing System Center Service Manager.
We are having a breakout session on Service Manager integration with other systems, including many demos of how SvcMgr integrates with Active Directory, Exchange, and System Center Configuration Manager, System Center Operations Manager.
SO22: Using Service Manager to Achieve Process Integration Across System Center
Thursday 2:30 PM - 3:45 PM, Veronese 2405
Speaker(s): Charlie Chase, Marc Umeno
Track(s): Operations Management
Session Type: Breakout Session
Products(s): Operations Manager 2007, Service Manager
A technical drill-down on the integration features of Service Manager: This session will explain how Service Manager consolidates configuration item information between Operations Manager, Configuration Manager and Active Directory. It will demonstrate the integration of incident and change management with Operations Manager through auto-ticketing of alerts and the integration with Configuration Manager with auto-ticketing via Desired Configuration Management (DCM).