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ConfigMgr 2007: Offer status no longer processed and .SVF files begin to backlog

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You may notice that suddenly a System Center Configuration Manager 2007 site has stopped displaying new and updating existing offers in the advertisement status in the ConfigMgr admin console, along with a status message for the SMS_OFFER_STATUS_SUMMARIZER - MessageID 4515 "Unable to initialize the summarizer. The returned error code is -2".  Another typical symptom is that offer status is no longer processed and .SVF files begin to backlog in the \inboxes\offersum.box folder on a site server.

A look in the OfferSum.Log shows that the thread is looping:

(...)
Warn>: Could not initialize the summarizers properties.  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:51:27.313 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Sleeping for 60 seconds...  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:51:27.313 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0001128000100008. New Start Time: 12/04/2007 00:00:00, New Expire Time: 12/05/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00C1128000100008. New Start Time: 12/04/2007 06:00:00, New Expire Time: 12/05/2007 06:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0181128000100008. New Start Time: 12/03/2007 12:00:00, New Expire Time: 12/04/2007 12:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0241128000100008. New Start Time: 12/03/2007 18:00:00, New Expire Time: 12/04/2007 18:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0001128000192000. New Start Time: 12/02/2007 00:00:00, New Expire Time: 12/09/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001A2000. New Start Time: 12/03/2007 00:00:00, New Expire Time: 12/10/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001B2000. New Start Time: 12/04/2007 00:00:00, New Expire Time: 12/11/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001C2000. New Start Time: 11/28/2007 00:00:00, New Expire Time: 12/05/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001D2000. New Start Time: 11/29/2007 00:00:00, New Expire Time: 12/06/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001E2000. New Start Time: 11/30/2007 00:00:00, New Expire Time: 12/07/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001F2000. New Start Time: 12/01/2007 00:00:00, New Expire Time: 12/08/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: An exception was raised: Unspecified error~~  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
Warn>: Could not initialize the summarizers properties.  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Sleeping for 60 seconds...  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:52:27.312 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0001128000100008. New Start Time: 12/04/2007 00:00:00, New Expire Time: 12/05/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00C1128000100008. New Start Time: 12/04/2007 06:00:00, New Expire Time: 12/05/2007 06:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0181128000100008. New Start Time: 12/03/2007 12:00:00, New Expire Time: 12/04/2007 12:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0241128000100008. New Start Time: 12/03/2007 18:00:00, New Expire Time: 12/04/2007 18:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 0001128000192000. New Start Time: 12/02/2007 00:00:00, New Expire Time: 12/09/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001A2000. New Start Time: 12/03/2007 00:00:00, New Expire Time: 12/10/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001B2000. New Start Time: 12/04/2007 00:00:00, New Expire Time: 12/11/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001C2000. New Start Time: 11/28/2007 00:00:00, New Expire Time: 12/05/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001D2000. New Start Time: 11/29/2007 00:00:00, New Expire Time: 12/06/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001E2000. New Start Time: 11/30/2007 00:00:00, New Expire Time: 12/07/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: Tally 00011280001F2000. New Start Time: 12/01/2007 00:00:00, New Expire Time: 12/08/2007 00:00:00  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
---->: An exception was raised: Unspecified error~~  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
Warn>: Could not initialize the summarizers properties.  $$<SMS_OFFER_STATUS_SUMMARIZER><Di Dez 04 07:53:27.311 2007 W. Europe Standard Time><thread=688 (0x2B0)>
(...)

This issue came about starting December 1, 2007 due to an incorrect date calculation in the Offer Status Summarizer component and will affect all ConfigMgr 2007 sites (both evaluation and licensed RTM version).  There are currently no supported workarounds to this issue but the good news is that Microsoft is aware of the issue and a hotfix should be available within the 24-48 hours.  

The link to watch is https://support.microsoft.com/kb/945898/en-us as once the hotfix is available it will be posted here.

There's not much else to post about the issue at this time but if the current status changes I'll be sure to let you all know right here on the SMSandMOM blog.

J.C. Hornbeck

Comments

  • Anonymous
    January 01, 2003
    thank you