Share via


KB2698023: "Error 1606.Could not access network location”

You may receive an error message "Error 1606.Could not access network location” while installing the recent release of 1.1 security patch (KB2698023)  

How do you detect the issue
· Open %temp% and look for the installation log for that patch - NDP1.1Sp1-KB2698023-X86-MSI**.log
· Search for this error "Error 1606.Could not access network location”

Workaround
If you find the above error in the log, then please install "Microsoft Fix it 50356" https://go.microsoft.com/?linkid=9708107
If the issue still occurs, please share the log file NDP1.1Sp1-KB2698023-X86-MSI**.log for further analysis.

Another way to confirm this issue is to check the registry keys
· HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
· HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

For HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData

Correct value : %USERPROFILE%\AppData\Roaming
Incorrect value that may cause failure : %APPDATA%

If you find any other issues with the current patch please share the log file. You can provide me log files from the machine as mentioned below:
1. Download and run this diagnostic tool from here: https://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en
2. Share the log generated by this tool: %temp%\vslogs.cab
3. Also please send us the information like OS and SP Level on this machine.