Props to all the hard workers out there, give yourself a pat on the back!

Well, it's 10 to 1 AM here and I just got back from a 5k run. It's good to run late at night, fewer cars, cooler temp, less polution, etc (Yes, I'm blatantly ignoring all the negatives). 

The road runner here has been out since the mid-afternoon and a quick call to the provider indicated an outage in my general area.

 

... and now to bring these two random events together...

 

On my run I encountered two Charlotte Time Warner employees up in cherry pickers working on the cable system. In mid-stride I pulled out my MP3 player headphones and shouted, "Is my e-mail working yet?" To my pleasant suprise the response was, "Yep, you're back up! Have a good night!" I remarked that they shouldn't work too hard while running off into the night.

Even though I was pretty kicked from the high pace I was putting in I felt great after encountering the two field engineers. I lost my fatigue and doubled my pace! Here these guys are hard at work in the middle of the night and they take the time out to answer my question regardless of bizarre circumstances under which they were placed. Now that's customer service, it truly made my day! Yes, I was quite stoked that the "internet was back up," but that's not the moral of the story.

When was the last time something like this made your day?

Comments

• Anonymous
  August 25, 2004
  The comment has been removed
• Anonymous
  August 26, 2004
  I agree with Mr. Shelton, as it is VERY difficult to come by good customer service these days. Take for example, my last visit to New York City. I went to eat with my girlfriend and several others at an establishment by the name of Heartland Brewery (very good, if you happen to be a connoisseur of beer) and with a party of 9, the waitress knew she was getting the automatic 18%. As we figured, the service was horrible. Appetizers came out with the main course, drinks were going dry, and it took me 15 minutes to get a requested condiment! Ironically enough, the young man who brought out our glasses of water and utensils exercised more hospitality than the waitress..he was even the one who I ended up asking for some mustard. I found that odd, considering she (the waitress) was the one making the bulk of the money.
• Anonymous
  September 21, 2004
  Its always nice to find someone who takes pride in their jobs... like this microsoft nerd I know that is happy his internet is up at 11:00pm... the irony is the fact that with his connection being up and running comes his ability to continue his "after hours" work... PRIDE.