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Grow in data analysis and Dynamics 365 for Field Service

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Grow your Sales, Customer and Field Service & Marketing practice. These technical webinars, available to you as a Partner Network member at no cost, will allow you dive into data analysis and Field Service within Dynamics 365 by connecting with Microsoft Partner Technical Consultants.

  • Adopting Dynamics 365 for Sales, Customer Service – Data Analysis – Learn how to the use the built-in data analysis and reporting features within Dynamics 365 as well as the options for integrating Power BI with Dynamics 365 Customer Engagement. You’ll walk away with clarity regarding the capabilities within relationship insights, customer insights, organization insights, insights (by InsideView). During this session we will present scenarios and demonstrations as well as discuss how all of these features can be combined and utilized for custom solutions. These helpful insights will allow you to articulate the value and increase adoption of Dynamics 365 when working directly with customers. (English – November 12, English – November 12)
  • Enhance Your Business with Dynamics 365 for Field Service – Deliver a complete Field Service Management solution for your customers by leveraging the capabilities of Dynamics 365 for Field Service. This includes service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics. Receive an introduction to Field Service as well as guidance on real-world scenarios and demonstrations for using this technology. Lastly, we will show you how to integrate Field Service with Project Service Automation. (English – November 7)

These dates don’t work with your schedule? Additional dates/times will be added to the titles above, so check back often!

View the full technical journey available to help you build your Sales, Customer and Field Service & Marketing practice by connecting with Microsoft Partner Technical Consultants remotely through technical webinars and consultations: aka.ms/SalesCustomerFieldServiceMarketingtechjourney.