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ITPro : Office365 Support Made Simple

Today we launch the Office365 DIY Troubleshooter : the Troubleshooter pinpoints key technical support issues and provides immediate solutions without the need to post questions to the community or submit a support request ticket. The tool’s cool and modern interface conveniently displays hundreds of possible help and support assets (i.e. Help topics, KB articles, videos, wikis, blog posts) from within the Office 365 suite. As you move through a list of troubleshooting options, the tool dynamically displays funneled-down content to lead you towards the answers you need.

https://community.office365.com/en-us/b/office_365_technical_blog/archive/2011/11/08/support-made-simple.aspx?mtag=soc_tw