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When Technology Hurts the Business !

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I’ve met the Ektron guys several times at various events and they make a super product (CMS400) – not to mention have some very cool stuff on their site.

 

I wanted to take a closer look at the product (ad discuss some other opportunities) so I went to their web site and used the sales department’s email alias listed on their web site.

 

Here’s what came back to in me:

 

Delivery has failed to these recipients or distribution lists:

name.hidden@ektron.com

5.2.2: Your e-mail was not delivered to all intended recipients. The recipient’s mailbox is full so they will need to delete items in order to be able to receive e-mail again. You may be able to reach the recipient with a smaller message size. 

The following organization rejected your message: n109.sc0.cp.net.

 

I know, I know, stuff happens, but left we forget – customers rule.

 

I had a discussion with my manager last week (Simon Muzio) in which he thought I was a little nuts about my email habit.

 

While I get about 1000 email a day – my rule of thumb is that I don’t put my head on the pillow until I can see ALL my unanswered email with out scrolling the in-box window in outlook. (Which sometimes means late nights !)

 

Anyway – hope someone at Ektron reads my blog

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