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Coding Horror: Do NOt Listen to Your Users

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I was recently pointed to the Coding Horror blog and this post, I Repeat: Do Not Listen to Your Users. I luv'd this quote:

"Listening to users is a tricky thing. Users often don't know what they want, and even if they did, the communication is likely to get garbled somewhere between them and you. By no means should you ignore your users, though. Most people will silently and forever walk away if your software or website doesn't meet their needs. The users who care enough to give you feedback deserve your attention and respect. They're essentially taking it upon themselves to design your product. If you don't listen attentively and politely respond to all customer feedback, you're setting yourself up for eventual failure."

Read more at https://www.codinghorror.com/blog/archives/001063.html. Kudos to Jeff Atwood for creating such a great read. Oh, and there are some pearls in the comments too.

I'm currently listening to Fourplay's 'A Summer Child'.

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