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Debugging proxy issues

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Your web server is usually happy to respond to requests from outside users but is often not configured to initiate calls to an outside service like HealthVault.  Your proxy/firewall needs to be configured to allow this type of traffic.  The specific configuration steps vary depending on which software your company uses, but there is an easy way to determine whether you are having an "IT Issue" or an issue with your HealthVault application: open a web browser on your web server box and try to access either of the HealthVault URLs that are in your web.config file.

If you can reach either URL, then your proxy is set up correctly and you need to adjust some aspect of your application configuration.  The most common fix is to uncomment the <DefaultProxy/> node in your web.config file, assuming you are using the HealthVault .NET SDK.

If you cannot reach these URLs then you should focus on getting the proxy set up rather than pulling your hair out trying to change up your app configuration.

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