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Going into the Field

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Writers can increase the value of their documentation by visiting customers where the customers work and seeing what they are doing. It's easier to write targeted topics when you know what readers need.

Ann Beebe, User Education manager for Visual Studio, gave me two examples of writers who went into the field and discovered how the customer's experience can be very different from the experience in the development team.

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Comments

  • Anonymous
    August 29, 2006
    WHAT can be so much easier than WHY, especialy in complex and enormous subject domains. I worked on IBF reference. I could scarcely comprehend WHAT, so WHY was often out of the question.