New KB: You cannot upgrade AVIcode SE-Viewer 5.0 to 5.7
Here’s another heads up on a new AVIcode Knowledge Base article we published this morning. This one talks about how to fix an issue where the upgrade of AVIcode SE-Viewer from version 5.0 to 5.7 fails with “Can not upgrade currently installed version of AVIcode Intercept SEViewer.”
Symptoms
When you try to upgrade AVIcode SE-Viewer from version 5.0 to 5.7, you receive the following message:
Can not upgrade currently installed version of AVIcode Intercept SEViewer. Please uninstall the product before running this setup.
Cause
AVIcode Intercept Studio 5.7 does not support direct upgrade from SE-Viewer 5.0 because of differences in how the two versions configure IIS.
Resolution
To work around this limitation, uninstall SE-Viewer 5.0, manually remove the IIS components and install SE-Viewer 5.7. After the installation, you can run the SE-Viewer Configuration Utility to upgrade the existing database. Please see More Information for detailed steps.
More Information
Use the following steps to migrate from SE-Viewer 5.0 to 5.7:
- Create a backup of the SE-Viewer database.
- Start the SE-Viewer Configuration utility and take note of the SQL server name, SE-Viewer database name and SQL login name.
- Use Add or Remove Programs in Control Panel to uninstall SE-Viewer 5.0.
- Open IIS Manager and find the web site that contains the SEViewer and SELog virtual directories.
- Open the properties of the web site and take note of the TCP port it uses. This setting is on the Web Site tab.
- Also in IIS Manager, open the properties of the Intercept application pool and take note of the account it uses. This setting is on the Identity tab.
- Delete the SE-Viewer web site and Intercept application pool.
- Install SE-Viewer 5.7.
- Start the SE-Viewer Configuration Utility.
- Enter the names of the existing SQL server and SE-Viewer database.
- If you are using SQL authentication, enter the SQL login name for SE-Viewer.
- Click Test.
- When prompted, click Yes to upgrade the database.
- In the SE-Viewer Database Configuration dialog, enter the credentials of a SQL sysadmin account and click Connect. If the current user is a sysadmin, you can click "Use Windows NT Integrated security" instead of entering credentials manually.
- Click Execute to run the Upgrade Database action.
- When the database upgrade is complete, click Close.
- Click Apply to apply the configuration.
- If you were using a custom TCP port or application pool account on the old SE-Viewer, change the settings in IIS to match the previous configuration.
- If the application pool account is a user account, make sure this account has Read and Read & Execute permission on the SE-Viewer installation folder and all subfolders, as well as Full permission on the <installationDir>\Database folder and all subfolders.
- Finally, open the SE-Viewer web page to confirm it works. Check the Intercept event log for errors.
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The information above was published today in the following Microsoft Knowledge Base article written by Senior SEE Michael Sadoff:
KB2519822 - You cannot upgrade AVIcode SE-Viewer 5.0 to 5.7
J.C. Hornbeck | System Center Knowledge Engineer
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The SCOM 2007 Support Team blog: https://blogs.technet.com/operationsmgr/
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The MED-V Team blog: https://blogs.technet.com/medv/
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The Service Manager Team blog: http: https://blogs.technet.com/b/servicemanager
The AVIcode Team blog: http: https://blogs.technet.com/b/avicode
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