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Ahmet Gyger's blog

A blog about Lync Server with a specific focus on Response Group Application and Call Park Service

Creating a OcsPowerShell PSSession under a different set of credential

I have recently been asked multiple times how to create a PowerShell session to OcsPowerShell. This...

Date: 08/28/2012

Configuring call park application

In the previous call park related post, I explained the main scenarios that are covered by call park...

Date: 03/08/2012

Understanding Lync Call Park Application

Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park...

Date: 10/28/2011

Update RGS synchronization interval with active directory

The collection of agents assigned to a Response Group can be pretty dynamic depending on the...

Date: 10/19/2011

Reskit Chapter: Microsoft Lync Server 2010 Response Group Application

Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit...

Date: 02/11/2011

Creating a Response Group #4: Creating and configuring a workflow

This is the last step in our journey in creating a response group: creating and configuring a...

Date: 02/10/2011

Creating a Response Group #3: Creating and configuring a queue

In the two previous posts we first created voice enterprise enabled users usable as response group...

Date: 12/13/2010

Response Group – How-to create a Call Action

Many response group objects have action properties that accept RgsCallAction object. The...

Date: 12/09/2010

Creating a Response Group #2: Create and configure an agent group

In the previous post, we created Lync users that are enterprise voice enabled. Now we want to use...

Date: 11/01/2010

Creating a Response Group #1: Enabling an AD User to be a Lync User with Enterprise Voice Enabled

The first step in the journey to create a Response Group is to have Lync User with Enterprise voice...

Date: 10/21/2010

Understanding Lync Response Group

Before starting to give some clarity on the Response Group itself I want to get clear on the terms I...

Date: 10/20/2010

The famous “introduction” post

Hi - Bonjour! I work on Microsoft Lync Server (on the Response Group Application aka Response Group...

Date: 10/19/2010