Cant detach the payment method / credit card

Question

I have been trying to remove my credit card since last month but azure doesnt let it happen. Always says ;

“ This billing profile is in the middle of a billing period, and there are pending charges accumulating on this billing profile. To remove this payment method, wait until the end of the billing period so charges are correctly calculated.”

I dont use its services, deleted my subscription, tried to remove card at the middle and the end of the April. In May , i get the same message again like last month and i dont know what to do except of cancelling my credit card by bank.

Is there a solution ?

Answer 1

Hello @keryildirim - Thanks for reaching out to us and apologies for the inconvenience caused to you.

If you have already disabled Azure subscription and want to remove credit card payment method, wait until the end of the billing period so charges are correctly calculated by Azure, then you will be able to delete your credit card without problems.

As Azure subscription is already canceled you won't get any additional charges.

You can remove credit card from Azure subscription Pay-as-you-go by using following steps:

• Sign into the Azure portal at https://portal.azure.com/.
• Navigate to Cost Management + Billing. In the left menu list under Billing, select Payment methods.
• In the Payment methods area, on the row that the payment method is on, select the ellipsis (...) symbol and then select Delete.
  
• In the Delete a payment method area, select Delete if all conditions are met. If Delete is unavailable, continue to the next step.
• Select the link shown in the Delete a payment method area.
  
• When you select the corrective action link, you're redirected to the Azure page where you take action. Take whatever correction action is needed.
  If necessary, complete all other corrective actions.
• Navigate back to Cost Management + Billing > Billing profiles > Payment methods and delete the payment method.

Please take a look at this doc for more reference : https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/delete-azure-payment-method

Hope this helps. and please feel free to reach out if you have any further questions.

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