This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
I use the tags within OneNote to manage my todo list. I will create tags in various pages, typically "To Do priority 1, 2, 3" etc. I have it grouped by tag name, and the show only unchecked items selection is checked. This is because I check the item after I complete it.
After a few days of OneNote use, I have found that there are tags in pages that are not showing up in the tags summary. This has been an issue for many months. I searched for answers online, and the only workaround I have found is to is to close the notebook with the problem (I typically have two notebooks open in OneNote, work and personal), close OneNote, open OneNote, and go open the offending notebook. When I do that it works great again but then after a few days new tags don't appear.
This workaround is pretty annoying, so I am looking to find out if there is a more permanent solution to the issue.
I am using Version 2201 (Build 14827.20158 Click-to-Run)
Any further suggestions? This issue hasn't been resolved with the suggestions provided to date.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 90%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
I am having this same issue. Has there been a resolution?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 20%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Saw a report of this same error from over 10 years ago. I am having this same issue now here in 2024. Why would they leave access to the feature if they have no intention of fixing it?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 44%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
This has been an issue ever since I found the software. It is a local cache issue. The only way I have found to fix it (temporarily) is to right click on the notebook and select "close this notebook". Then go to file, open and open it again. The tags should all be found now. But, this only fixes it for a while and must be repeated
I agree. This is the only solution I have found as well. Very difficult to use the software with confidence knowing this is a repetitive issue that is unresolved.
This is still an issue!!! The problem isn't repairing Office. Microsoft needs to repair this bug in their software so it works as designed. Why do they leave a known issue unresolved for so long?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 26%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Yes it's absurd that this problem still exists YEARS after first documented. My expectations from Microsoft are low - so I'm hardly surprised. I only use one To Do tag in OneNote because the other tags cannot be found. What a joke.
This is an extremely useful solution for tracking things amongst team members. Unfortunately I had to quit using it due to this bug. Please fix the issue Microsoft!
Someone posted that if you close the Notebook and reopen it, that it will work for a while. That is what I have been doing and it works. This is a paradym shift in tracking microtasks in projects and closing and reopening is a small price to pay for access to the feature.
I guess it is a caching issue and closing and reopening clears the cache.
Hi, @Alan E
There are three possible solutions to your problem:
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
This does not work. The only thing that works is the temporary fix that Ben posted on Feb 26, 2024, 9:37 AM.
I followed steps one and two to repair office (the link didn't work btw) and updated office to the latest version. I am now on 20192.
I am unable to open OneNote in Safe mode following your instructions or going to run and typing "onenote /safe." It opens OneNote but there is no indication it is in safe mode. I am able to open Word in safe mode so not getting into safe mode is specific to OneNote.
I am still able to reproduce the problem after these steps.
What do you suggest from here?
Hi, @Alan E
You can refer to this link on how to repair Office:https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
For how to open OneNote in safe mode, you can refer to this technical document:https://support.microsoft.com/en-us/office/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72
I repaired Office 2/11, doing an online repair and not just the quick repair.
The steps I take to get into OneNote safe mode are the steps in the technical document you sent. However, there is no indication that OneNote is actually in safe mode. Should I see it say it is safe mode somewhere?
What next steps should I take?