Unable to connect Azure Kinect Camera

Question

My Azure Kinect is unable to connect to any of my computers.

My current machine is an AMD Ryzen 5900x on a ROG Strix x570-E Gaming motherboard. In device manager when I plug it in I see I have AMD USB 3.10 eXtensible Host Controller. But the devices show up as "Unknown USB Device (Invalid Configuration Descriptor)"

I have tried multiple USB cables and multiple USB ports. I even tried a PCI USB card, however it looks like according to https://learn.microsoft.com/en-us/azure/Kinect-dk/troubleshooting#usb3-host-controller-compatibility only Windows, Intel, Texas Instruments (TI), and Renesas are compatible. However, there are multiple reports on GitHub of AMD boards working.

The device is connected to the power "brick" that came in the box. And once plugged in the light on the back flashes white.

I tried it on my past machine which was an Intel 7700k on a MSI Z270 Gaming M5 motherboard. While I don't have screenshots of the device manager, I suffered the same issue of not being able to connect.

It suffers the same issue when connected to my Surface Book 1.

I've tried multiple cables, multiple power bricks, and multiple PCs. I'm starting to think it's the device itself. But I'm really hoping it's not. Any help would be appreciated, I really need this camera to start working.

Answer 1

Hello @Scott Resnick Really sorry for the bad experience with the Azure Kinect DK device!

Please try the below few helpful links: You may want to reach out to the Support page to file an issue on device hardware?

Azure Kinect DK device
Before contacting hardware support, make sure that you have set up and updated Azure Kinect DK. To test if the device is working, use the Azure Kinect viewer. Find out more on our Azure Kinect DK help page. You may also want to check out our known issues and troubleshooting.

Get help with a device or sensor functionality, firmware updates, or purchasing options.

For more information on support offerings, learn more at Microsoft support for business.

EU Declarations of Conformity for Microsoft hardware products is here

Please comment in the below section and do let us know how can we help you further!

Answer 2

i have the same issue.
im on windows 10
3080ti
i9

my usb controllers are intel and microsoft, usb 3.2 and usb 3.0 all return the same reuslt

Answer 3

I'm also having this issue. Has anyone resolved this yet?