Add-on doesn't show up in windows store. Link doesn't work

Jeff C 16

I have an app that has been published (privately) to the Windows Store. The app has a store-managed consumable add-on that has also been published.

The add-on does not show up in the store on the app page. The app shows up.

Both have the same audience groups.

When I click on the store link for the add-on that is given by partner center, it says "We are sorry, the page you requested cannot be found."

I tried resubmitting an "update" to the add-on. It was approved and published. Still doesn't work

What would cause this?

How can I fix it?

How do I get real support for this?

Roy Li - MSFT 33,091 Reputation points Microsoft Vendor

2021-11-01T02:24:19.607+00:00

Could you please take a look at the add-on status in the Application overview Page in the Partner Center? What's the status of that add-on? Another thing is that there might be a time delay about 24-48h after your add-on is successfully published and before you could see it in the store. If your add-on is successfully published, please try to wait for 24h and check the status again.
Jeff C 16 Reputation points

2021-11-01T17:10:33.1+00:00

Hi, Thank you for your response.

The status shows "In the Microsoft Store" This was published on 10/27/2021. The link still does not work - I made sure to paste it into a browser where I was already logged into the Microsoft Store with an approved e-mail address...

Do you have other ideas why it might not show up?

Thank you!
Jeff C 16 Reputation points

2021-11-01T17:12:05.793+00:00

Is it possible for me to DM you a link to investigate?
Jeff C 16 Reputation points

2021-11-01T19:01:31.267+00:00

one other point -- when I use the StoreContext.RequestPurchaseAsync with the same store product Id, it (correctly) pops up the store interface for the user to make the purchase.
Roy Li - MSFT 33,091 Reputation points Microsoft Vendor

2021-11-02T02:16:57.17+00:00

Could you please tell me what is the link that you mentioned? Is that the link in the Application overview Page in Partner Center Dashboard? So the add-on could be purchased in your app successfully, right?
Jeff C 16 Reputation points

2021-11-02T04:13:51.76+00:00

The link is under Submissions, Pricing and Availability, for the add-on in partner center. It looks like this:

https://www.microsoft.com/store/r/<Add-On Product ID>
Roy Li - MSFT 33,091 Reputation points Microsoft Vendor

2021-11-03T05:44:57.757+00:00

@Jeff C Do you have any other add-ons? Do other add-ons have the same behavior? Or does it just happen to that add-on only? I want to confirm if this is a single issue or it affects all of your add-ons,
Jeff C 16 Reputation points

2021-11-15T21:55:22.383+00:00

I have one other add-on, though I do not use it in my application. It is a developer-managed consumable, and it has the same behavior -- the link does not work.

I'm also having another HUGE problem! Many of my users are sometimes unable to purchase the add-on through the in-app purchase. I will post a separate thread about that.

"PUR-EntitlementsError"

It happens repeatedly and for different users.
Eric 11 Reputation points

2022-08-17T21:06:57.367+00:00

Hi, I also have this problem. I want to allow my add-on to be purchased directly through the store. But the add-on does not appear in the store. I have followed all the proper steps.
Randall Anderson 31 Reputation points

2024-01-02T01:28:49.1566667+00:00

I have the same problem. First add-on is available only through in-app purchase, and works well with the API. Second add-on is only available to a private group on the Store, with me included in the group. It does not show up in the Store on the application page. Did anyone find a solution to this?
Joseph 0 Reputation points

2024-09-23T14:28:39.3033333+00:00

@Roy Li - MSFT

Hi I was just wondering if you guys ever came to a conclusion on this topic. I'm having the exact same issue. My add-on was published to a private audience with a handful of email accounts in the group, and the link provided on the "Pricing and availability" page does not work for any of them, instead leading to a "We are sorry, the page you requested cannot be found". Its status has been "In the Microsoft Store" for ~4 days now.

Similarly I have selected for the add-on to display on the parent application product page, and it is no where to be seen there either. In my application I was hoping to link to the Microsoft Store purchase page directly, rather than using StoreContext.RequestPurchaseAsync as my application is a stand alone widget.

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