Locked out of O365 Developer Instance

Question

Hi all,

I've got an Office 365 Developer Instance setup with a custom domain, customized admin credentials and user data.

Unfortunately I am now unable to log into the instance with my administrator credentials and when trying to recover or reset the password, the recovery screen states that it cannot find the account (my admin) in question, so there is no way to reset or recover the password.

I've tried deleting the instance, requesting a full deletion through the Subscription dashboard and every time I get a response to say the developer license has been renewed, not deleted.

Is there any way I can get assistance to reset this or gain access back to this instance as I'm desperate to continue using it for learning.

Thanks,
JB

Answer 1

QnA currently supports the products listed in right-hand pane. For help with visual studio or O365 developer subscription issues you can contact support directly here.

https://visualstudio.microsoft.com/subscriptions/support/