Directory Synchronization shows PendingDisabled for more than 72 hours

Question

Directory Synchronization shows PendingDisabled for more than 72 hours. (actually, almost a week now)

Per this link, this is a known bug:
https://answers.microsoft.com/en-us/msoffice/forum/all/directory-sync-is-currently-in-a-pending-disable/41bd814e-6cfd-4118-b557-42c14a882bb4
https://support.microsoft.com/en-in/help/2654338/directory-synchronization-for-office-365-azure-or-intune-can-t-be-acti

DirectorySynchronizationEnabled : False
DirectorySynchronizationStatus : PendingDisabled

Does anyone have a suggestion on how to resolve?

Answer 1

You could try the troubleshooting tool in Microsoft Azure Active Directory Connect.

Answer 2

@Danny Bain As directory synchronization isn't activated or deactivated after 72 hrs, follow these steps, and then contact Support:

Run below PowerShell cmdlets:

• Connect-MSOLService
• (Get-MSOLCompanyInformation).DirectorySynchronizationStatus

If the output is "PendingEnabled" or "PendingDisabled" after the expected enablement time period has passed, this is a known issue with Exchange Online.
Collect the following information from the Windows PowerShell connection:

• Context ID: To collect the context ID, type the following cmdlet, and then press Enter:
  (Get-MSOLCompanyInformation).objectID
• Service instance: To collect the service instance, type the following cmdlet, and then press Enter:
  (Get-MSOLCompanyInformation).AuthorizedServiceInstances

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