Outlook 2019 - issue with pictures in emails (some newsletters)

Tomek 36

I found a very strange issue in Outlook 2019. Some newsletters which I get don't show pictures, for example from Aliexpress. I tried to resolve this issue using all informations which are available in the internet, unfortunately without success. I found that when Outlook receives this email, saves pictures in temp folder with WPD extension not JPG. I add an attachment how it looks like in temp folder. ![75117-outlook-1.jpg][1] I can open this email in web browser - directly from Outlook in the Internet Explorer and there this email look fine with all pictures. I have got the newest version of Outlook 2019: 1808 (10371.20060) I have make some tests with previous version of Outlook and found that the version from march 10 2020 - 1808(10357.20081) works fine and pictures in emails are showing correctly. I tested this version of Outlook under Windows 10 on two different PC, the same problem. Any suggestions? [1]: /api/attachments/75117-outlook-1.jpg?platform=QnA

Tomek 36 Reputation points

2021-03-13T20:36:49.337+00:00
I have updated Outlook to the newest version, unfortunately without success, the same situation.
I can't see pictures in some newsletters.
I tested all options which I can found in the internet regarding to the showing pictures in emails.

I checked that when I try to forward this newsletter, still can't see pictures.
I found a strange situation, when I clik forward email I can save it in draft folder.
When I check this email saved in draft folder, the all images are showing correctly.
I moved it to the inbox folder, can still see all pictures but when I sent this email I check in outbox folder...
there I can't see pictures...
About WDP files. I don't know why and what for Windows 10 or Outlook convert JPG files to the WDP files while is receiving this email...
I want to share some informations about Outlook 2019 which is one of the aplication of Office 2019 Pro Plus.
Office 2019 Pro Plus comes in two versions:

Volume licenced version of Office 2019 - the newest version (1808 build 10372.20060)

Retail version of Office 2019 C2R - the newest version (2102 build 13801.20294)
I had a possibility and checked these problematic emails in Outlook 2019 from retail version of Office 2019, there these emails look
fine and all pictures are showing correctly.
So... any ideas?
Tomek 36 Reputation points

2021-04-10T09:28:34.147+00:00

Hi JeffYang-MSFT.
I can save one of these newsletter email (.msg)and upload it on the dropbox or google drive.
If You would like to see and test it...?
I have a no idea what can do with this issue...
RC-8503 6 Reputation points

2022-04-16T19:29:31.213+00:00

I have the same Outlook 2019 issue you describe...any email that contains an image that is a ".wdp" file will not show in the email message. In it's place is the placeholder with the little red x and the message that "The linked image cannot be displayed...". However if I forward the message and save the draft, when I veiw the draft message it has ALL the images showing.

I've tried all the recommended steps and registry settings...no change. The ".wdp" files do download into the cache folders, but for whatever reason they just will not display in the inbox message.

Wonder if you found a fix/resolution? thx
Dink 40 Reputation points

2023-10-24T01:25:40.5933333+00:00

@Tomek

Did you ever fix this issue ?

I have exactly the same issues only with Aliexpress , I am on 1808 VL as well , saving it to drafts etc is exactly as you describe.
Anonymous

2023-10-24T16:01:46.95+00:00

It's a strange phenomenon. I have a problem with the image of an account.
George-5657 0 Reputation points

2023-11-22T03:57:23.2366667+00:00

This is still happening for me as well. Any updates ? I am on Outlook 2021 and have similar problem getting images from Aliexpress. In the trust center I have unchecked both options to no avail. Any updates appreciated. I get images from other email senders.
jesus diez ruiz 0 Reputation points

2023-12-11T01:33:26.7333333+00:00

This is happening to me too, only to Aliexpress emails, and only on Outlook (LTSC 2021). If I open my email on the phone or web browser, the images load normally, but on Outlook they doesn't show.
George-5657 0 Reputation points

2023-12-14T17:41:47.5533333+00:00

Thank you. I have actually started doing that especially for emails that have one image in them. For larger emails newsletters with a grid that containes multiple images, even though you see the image it does not resize :) Nothin is easy in the world of computing lol. We have copilots writing code for us but god forbid you see an image.
Dink 40 Reputation points

2023-12-14T22:12:58.9433333+00:00

Check my fix details above again , I have edited it , see if it helps your issue.
Sharon Maczko 0 Reputation points

2024-07-31T16:43:27.41+00:00

I have the same issue using Outlook 365 - only Aliexpress pictures show up as the box with an x
MechaNic 0 Reputation points

2025-01-21T13:50:28.94+00:00

I have similar problems.
In certain newletters, but also in other e-mails, pictures are not displayed, even after asking to download them.

I tried all options mentioned here and elsewher on the Internet, but nothing helped.

Still no solution?

Second problem:
In certain e-mails there are pictures that are blown up, sometimes even larger than full screen.

5 answers

Erik Jan 10 Reputation points

2023-12-04T10:40:52.4633333+00:00
This is still happening and here are a few clues:

if you click on 'answer' to the email where the images are not displayed (for instance aliexpress newsletter) then the image are correctly displayed in the new message.

it looks like the images that cause problem are hosted on an another site than the one sending the email: in the case of aliexpress, the mail comes from aliexpress.com but the images are hosted on https://ae01.alicdn.com

these email are correctly displayed in outlook for android

these emails are correctly displayed on outlook.office.com once you have added the sender to the list of authorized sender

aliexpress.com and ae01.alicdn.com are both marked as valid sender in the spam parameters

I hope this can help solve the issue.

Erik
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2 people found this answer helpful.
Dink 40 Reputation points

2023-12-14T13:58:18.24+00:00

Hi Erik,

Looks like there is an issue rendering emails BUT ONLY it seems in Outlook Desktop , all other versions and types of Outlook are fixable via your suggestions.

I have experienced this in Outlook 2013/2016/2019/2021 LTSC Desktop versions ( Win 7 or 10 ) , its most annoying as mentioned before , replying or sending the received email to drafts instantly fixes the issue , and all pictures appear !!

Because of this I can only assume its an Outlook issue though maybe Aliexpress could modify their sales emails to get around it ?

Anyone know how to contact Aliexpress Sales Department to tell them that their emails don't render in Outlook Desktop , because I have tried but cannot get any further than a Rep on CHAT who says he will pass info on ??

I have tried to report this to Aliexpress 6 times over the last 3 months , with no resolution , so obviously it is not getting to where it needs to go.
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Dink 40 Reputation points

2023-12-14T17:09:38.5833333+00:00

THIS IS A QUICK WORKAROUND I HAVE FOUND :

This works for Outlook Desktop 2016/2019/2021 LTSC and can confirm :

Moving the email to drafts or simply clicking REPLY will also get the email to display ALL pictures !! :)

Double click message to open a full window rather than in preview pane , then click reply , once reply gets populated on screen , hover over image , press and hold CTRL + Left Click.

This should open a Browser window of the Item in image in your Default Browser.

Then delete reply or draft it makes after viewing .
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2 people found this answer helpful.
George-5657 0 Reputation points

2023-12-15T02:32:42.1866667+00:00

This works ! Awesome sir, much appreciated.

caast 0 Reputation points

2024-07-13T22:42:17.41+00:00

awesome works for me thank you. Just opening the email and clicking reply works
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JeffYang-MSFT 6,241 Reputation points Microsoft Vendor

2021-03-08T07:47:20.04+00:00

Hi @Tomek ,

Does this issue only happen to the pictures in newsletters emails? Can those pictures sent from other users be displayed normally?

As I know, in Outlook, we can control whether Outlook automatically downloads and displays pictures when you open an HTML email message. Please try to uncheck the options like below and restart your Outlook to see if the issue has any difference.

Any update, please feel free to post back.

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Tomek 36 Reputation points

2021-03-08T10:44:23.98+00:00

Yes, I have this option unchecked in Outlook's stettings.
99% of emails with pictures look good and all pictures in emails/newsletters are showing correctly.
I have problem with newsletter from Aliexpress, Gearbest and UPS only.
As I mentioned, pictures from these newsletters are saved as WDP file in TIF folder instead of JPG.
You can see it on picture which I attached in my first post.

JeffYang-MSFT 6,241 Reputation points Microsoft Vendor

2021-03-12T08:49:08.407+00:00

Hi @Tomek ,

Thanks for your reply.

Tried some research but have not found much useful information about the Plik WDP file type you mentioned.

According to your description, seems this issue might be a version-related issue though it could work fine for all other newsletter images. I noticed that Outlook 2019 has a newer version (Version 1808 Build 10372.20060) now, it is suggested for you to upgrade your Outlook to the latest version and see if there is any difference.

By the way, have you tried some other tests about this issue? For example, it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues. Also, you could try to forward this message and edit this email message in the HTML format to see if you could see those images.

If you have any update about this issue, please feel free to post back.
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JeffYang-MSFT 6,241 Reputation points Microsoft Vendor

2021-03-17T09:58:11.24+00:00

Hi @Tomek ,

Thanks for your detailed update here.

Do sounds weird, When I check this email saved in draft folder, the all images are showing correctly. I moved it to the inbox folder, can still see all pictures but when I sent this email I check in outbox folder. There I can't see pictures. Tried a lot of search but have not got any similar issues.

I noticed that you mentioned the same email can work fine in Retail version of Office 2019 C2R while have issues in Volume licensed version of Office 2019. Since I do not have the same newsletters emails as yours, I could not do the same tests in my Outlook to reproduce your issue. According to your description, Outlook versions might indeed one of the possible causes. However, strictly, we could not completely rule out whether it is any specific windows settings that causes the Volume licensed client issue. If possible, maybe you could try to check the same email image on other Volume licensed version of Office 2019 on other devices and see if there is any difference.

By the way, considering we have already tried so much settings and have not found much more helpful information yet, as a temporary workaround, maybe you could try to revert to an earlier version of Office. I would keep trying to do more researches about your issue, if I got any updates, I would post back here.

Thanks for your understanding and support.
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JeffYang-MSFT 6,241 Reputation points Microsoft Vendor

2021-03-26T10:30:46.687+00:00

Hi Tomek-7778,
Just checking in to see if you have any further updates on this issue, please feel free to post back.

Tomek 36 Reputation points

2021-03-29T18:50:08.997+00:00

It's really weird...
I tested these newsletter emails on other PC with the same version of Outlook 2019 (volume licensed), the same problem, can't see images in email.
As I mentioned in my first post, I tested on the earlier version of Outlook 2019 - from march 10 2020 - 1808(10357.20081).
With this version all newsletters emails look fine.
If You could give me your email address, I can send you one of that email... then You could see it?

JeffYang-MSFT 6,241 Reputation points Microsoft Vendor

2021-04-02T10:31:32.59+00:00

Hi Tomek-7778,

Thanks for your reply.

I checked the Release notes of this time range but seems have not found related changes about that.

If You could give me your email address.

Due to security policy, this kind of operations are prohibited。
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MechaNic 0 Reputation points

2025-01-21T15:06:15.5733333+00:00

Same problems
For certain newsletters and other e-mails the pictures are not loaded, even after asking for it, when they don't automatically load.
Tried all options mentioned here and elsewhere. Nothing helps.

Other problem: certain pictures, such as logo's are loaded (when I ask for it) and blown up, sometimes even larger than the screen.
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Outlook 2019 - issue with pictures in emails (some newsletters)

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