Hello,
Thank you for posting in Microsoft Q&A.
Based on the description, I understand your question is related to access Volume Licensing portal.
Try switch to another device and double check you are using the correct account.
If you encounter any problems while using VLSC portal, you can also call VLSC support center for more professional support.
https://learn.microsoft.com/en-us/licensing/contact-us#volume-licensing-support-contact-info
As there is less access in forum to help check your account and VLSC portal issue, it is recommended not to share you user id and personal info in public forum.
Have a nice day.
Best Regards,
Molly
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