Create template with custom presentation for forms

Question

Hello,

I can create custom forms e.g. by extendig the standard IR form. And I can create templates on this form, which can be used via "Create Incident From Template". Is it possible to combine this in that way, if you "Create Incident From Template" then a form appears with certain customizations on this form as we know from IR-Form extension. But the customizations are not displayed if you open the form via "Create Incident"?

<Templates>
  <ObjectTemplate...
    <Presentation>
      <Forms>
        <Form ...

Answer 1

If I understand your requirement right:
You want different forms depending on "Create Incident From Template" or "Create Incident" is used to create an incident?

If my assumption is right: No, as far as I know this is not possible. For each class in SCSM only one form is possible,

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

If you create two classes inheriting from the incident class you have 3 different Incident classes (Incident default class + 2 custom Incident classes). If you create an Incident object it is always based on one class only. For each of the custom incident classes you have to create the related Task, views, workflows, notifications, reports, .....
This is not working very good in real life.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten