How to add external users to team for customer communication

Question

Hello

Please i need your help on this issue.

We have a lot customers communicating with us in other channels like skype free and slack.

We would like to migrate these chats to teams business.

What is the best practice for customer communication like support cases.

For Example we have 2 customers "A" and "B" both have several team members part of our team shall chat with these in different groups.

Is it recommended to create separate channels or teams or how can we best keep these independent and separate

Answer 1

Hi @James James

To add external users to Microsoft Teams for customer communication, organizations generally use the "Guest Access" or "External Access" features.

However, Microsoft provides a variety of ways for external people to access Microsoft 365 resources:

For more information, please refer to: https://learn.microsoft.com/en-us/microsoft-365/enterprise/external-guest-access?view=o365-worldwide.

If you want to learn about using guest access and external access to collaborate with people outside your organization, please refer to: https://learn.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations.

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