Can't open some Word files on cloud, says unexpected error is keeping you from copying Error Ox8007017C

Question

Cant open some Word files on cloud, says unexpected error is keeping you from copying (not trying to copy, just open) then Error Ox8007017CC cloud operation invalid--other files in cloud folders open fine. Have done two restarts, last with recent Win11 updates, tried going to system and unchecking protection boxes via internet advice, looked at Windows defender and it is on.

Answer 1

The error code 0x8007017C typically indicates an issue with the cloud operation being invalid, which can occur due to various reasons, including misconfiguration or issues with OneDrive. Here are some steps you can take to troubleshoot the problem:

1. Check OneDrive Configuration: Ensure that OneDrive is properly set up. You can try signing out and signing back into OneDrive.
2. Reset OneDrive: Resetting OneDrive can often resolve issues. You can do this by running the OneDrive reset command.
3. Turn Off Files On-Demand: If you have Files On-Demand enabled, try turning it off and see if that resolves the issue.
4. Install Windows Updates: Make sure your Windows is up to date, as updates can fix bugs and improve compatibility.
5. Check for Malware: Run an antivirus scan to ensure that no malware is affecting the functionality of OneDrive.

If the issue persists after trying these steps, you may want to consider contacting Microsoft support for further assistance.

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References:

• Error 0x8007016a when copying files in OneDrive
• Could not create the work file error in Office