Unable to access directory and its subscription

Question

I have been using azure account with my personal email ID for personal learning use.

Recently in the azure portal access section by mistake I changed my access to something that I can recall to "internal access type" since then I have lost access to my complete directory itself. I am still able to switch to other directories but not able to see directory in which I changed my access.

I am still being charged for that directory and subscriptions within the same (that is obvious as I have resources running within the same), how can I gain my access back to lost directory and its subscriptions.

Please assist.

Thank you

Answer 1

Hello @NIKHIL KUMAR,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that you are unable to log into the Azure Portal due to changing access to "internal access type".

In such scenarios, another Global Administrator can help to re-gain access back to Azure Portal. Please check with other global admins in the tenant. However, if you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

• Contact phone number (add +Country code)
• Contact email address
• Global admin email address (affected account)
• Tenant ID/Domain Name
• Subscription ID
• Country
• TimeZone
• Error message you get when you login into the Azure Portal.

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.