Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
11,048 questions
Recent issues for many of our users using Snipping Tool - not creating snip/damaged files, closing unexpectedly.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shannan Shapiro
71
Reputation points
We have reports for several users about Snipping Tool not working properly beginning a couple of days ago and the number of reports continues to increase. Not seeing any discussions of known issues with the most recent update, but seems like likely something based on the timing of the influx of reports on our end. We have tried resetting/uninstalling/reinstalling from MS Store, but issue continues. Tried sfc which seems to repair briefly but the issue returns again. Users reported after doing snip, preview is blank, if you try and view the screen shot file, says it is damaged, others reporting it just closes out unexpectedly when doing the snip. Any others experiencing issues? or know of issues with latest version of Snipping Tools. Haven't opened ticket with MS support yet, as often the forums have been faster to find answers.....
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 64%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Stella, Aaron (A) 20 Reputation points2025-03-07T15:46:16.4433333+00:00 We're getting reports of the same thing in our org.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 17%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tom DeVries 15 Reputation points2025-03-07T15:56:01.3+00:00 Same here. Reports started yesterday. Some users were fixed without taking any actions. Some were fixed by disabling "automatically save original screenshot". but it doesn't help everyone. It almost seems like time fixed them. The reports keep coming in.
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Shannan Shapiro 71 Reputation points
2025-03-07T19:03:06.1033333+00:00 opened a ticket with MS support, will update if I learn anything helpful.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 78%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Joe K 10 Reputation points2025-03-07T20:15:51.5933333+00:00 We started to experience this issue at my company as well yesterday. We can successfully capture snips using the Snipping Tool only on the primary monitor that is set in Display Settings. It crashes only if the snip is taken on any secondary monitors. This is causing disruptions for those who use this application frequently.
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Tom DeVries 15 Reputation points
2025-03-12T20:49:43.09+00:00 Have you found any correlation with the people affected by this problem? Like all have certain hardware/drivers or got a specific version of the snipping tool, etc
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 94%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Adam Guzman 0 Reputation points2025-03-12T23:29:51.98+00:00 @Anonymous Any word back from MS Support?
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