Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
23,609 questions
Windows authenticator error when logging into azure
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DIEGO SKUBISZ
0
Reputation points
I can't log in to azure, I have an account with my personal user, but now it's asking for a code, I've followed the steps and installed windows authenticator, but when I type in the code I get the message You didn't enter the expected verification code. Please try again. I've also tried sending the code but it doesn't reach the authenticator, I've uninstalled it and it doesn't accept the code, I need to access the account urgently, could someone help me?
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Navya 16,290 Reputation points Microsoft External Staff2025-03-10T08:15:30.6433333+00:00 I understand that you are unable to log in to Azure because you are encountering the error: "You didn't enter the expected verification code. Please try again."
This issue can occur under one of the following conditions:
- The wrong verification code was entered.
- You selected Cancel on the Azure Multi-Factor Authentication Mobile App verification screen.
To resolve this issue, do one of the following:
- If you’re using the text message or verification code from the mobile app notification, make sure you enter the correct verification code, then try signing in again.
- If you're using the mobile app notification option, make sure to tap Verify and not Cancel.
Hope this helps. Do let us know if you any further queries.
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Navya 16,290 Reputation points Microsoft External Staff
2025-03-12T04:30:19.2333333+00:00 Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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