After booting up, the internet disconnects randomly after some time. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x000000000000012c, 0xffffda04b8543040, 0xfffff80313bf8740).

Question

After booting up, the internet disconnects randomly after some time.

Clicking on the shutdown button causes a long spinning circle, and then the computer automatically restarts.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x000000000000012c, 0xffffda04b8543040, 0xfffff80313bf8740). A dump was saved in: C:\WINDOWS\Minidump\030725-18265-01.dmp. Report Id: 52bde366-7bfb-40b6-865b-ca56dd5b297e.

https://drive.google.com/file/d/1jg95Hbj68-o-ncIR_RIPKva_3w55MmkC/view?usp=sharing

The issue has been present for a long time, and I haven’t found a stable way to reproduce it.

Sometimes the VPN disconnects first, the software being Clash, while other devices on the same network work fine.

After a while, the network still disconnects, showing no internet.

Force shutting down -> restarting or automatic restart fixes the issue.

Absolutely no clue, not sure where to start checking.

Answer 1

Hi Qiong,

Have a read through this

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x9f--driver-power-state-failure.
I haven't analysed your dmp file. However, the below looks relevant.

"0x4 Time-out value, in seconds. The thread currently holding onto the Plug-and-Play (PnP) lock. nt!TRIAGE_9F_PNP. The power state transition timed out waiting to synchronize with the PnP subsystem."

Based on your decription, I would start my suspecting Clash (again, I haven't looked at the dump file, it is just a gut feeling with no other basis - I have no experience with clash). If the article and/or dump supports the clash theory, or even if you just want to try it, then ....

1. See if there is an updated version of clash. If so update to the latest version and see if problem reoccurrs
2. Try Uniinstalling Clash (complete removal from system) and see if the problem reoccurrs.

Good luck