Inquiry Regarding Unexpected Azure Invoices and Account Issues

omistar 0

Hello,

I recently discovered unexpected invoices from Microsoft Azure for the year 2022, specifically in June, July, and August. However, I do not recall signing up for Azure or using any of its services. The invoices were sent to my email, but when I tried logging in, I received a message stating, "We couldn’t find a user with this name."

Could you please help me understand the situation? Why am I receiving these invoices, and is there any way to determine the account or subscription associated with them?

Any assistance would be greatly appreciated.

Thank you!

omistar 0 Reputation points

2025-03-07T04:07:49.96+00:00

I don’t remember signing up for Azure or using any of its services, and I have no knowledge of how these charges accumulated. I tried logging into Azure, but I received the message 'We couldn’t find a user,' even though these invoices were sent to my email [******@gmail.com].

Due to my current financial situation, I am unable to pay these amounts. I kindly request clarification on whether the subscription has been canceled and why I received these invoices. I am not disputing the charges, but I am only looking for an explanation and would like to ensure that I have no financial obligations in this matter.

Thank you for your understanding, and I appreciate your help in clarifying this issue.
Vinod Pittala 660 Reputation points Microsoft External Staff

2025-03-07T10:17:34.17+00:00

Hello omistar,

Understand that you received unexpected Azure Invoices, and you are not able to login to the portal as well. However, receiving an invoice to your email is expected despite the user is not present in the Microsoft Entra ID.

Refer to the link: https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/manage-billing-notifications?view=o365-worldwide#add-additional-recipients

If you found the Tenant Id from the recent invoices, please try to login with "https://portal.azure.com/tennatid". ensure that you have correct login credentials for this Tenant.

if you are able to access to the portal, I recommend that you go to your subscription and select Cost Analysis. There is a lot of information available, and you might discover the reason for the unexpected charges

If you are still unable to access the portal due to the same error (We couldn’t find a user) please revert back us.

Please revert back if you find any difficulties.

Thanks
omistar 0 Reputation points

2025-03-07T12:24:44.5966667+00:00

Hello,

Thank you for your assistance. I reviewed the invoices from June–August 2022 sent to ******@gmail.com, but I couldn’t find a Tenant ID. I also tried logging in via https://portal.azure.com with this email but still get “We couldn’t find a user with this name.”

I don’t recall signing up for Azure, and since almost three years have passed without further invoices or notices, could you confirm if the subscription was canceled and whether I have any outstanding obligations? Given my financial situation, I cannot make any payments and only seek clarification.

Looking forward to your response.

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Inquiry Regarding Unexpected Azure Invoices and Account Issues

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