it is possible to use Microsoft Teams Rooms on Windows (MTRoW) with a single large touchscreen display ?

Question

Hello

I am trying to use a MTRoW with a single large touch panel and no dedicated control touch screen

Is it possible like on the MTRoA?

I would like to do this with a Windows device, not Android. But I have this warning that stays at the top of the room: 'Display Disconnected. One or more displays are not available. Connect displays to resolve this issue.'

Is there a solution?

Isn't there a trick to modifying the configuration xml file?

Regards

Answer 1

Hi @DARBON Nicolas

According to your case description, you encountered a "display disconnected" error when using MTRoW, which may be caused by a configuration problem or hardware compatibility issue.

Please try the following steps to troubleshoot the problem:

• Teams Rooms no system response troubleshooting: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-rooms-and-devices/black-blank-screen
• Check the connection: Make sure all interfaces are firmly connected and that all drivers are up to date so that the touch screen display can be correctly recognized by the system.
• Configure settings: Verify the settings in the Teams Rooms app to ensure that it is configured to use the touch screen display as the primary control interface.
• Certified Room devices: Confirm that the touch screen display device is compatible with MTRoW. Please refer to Teams Rooms certified systems and peripherals.

If these steps do not solve the problem, you may need to get support for Microsoft Teams Rooms Pro Management, create a support request and collect the required information and logs.

For the use of XML configuration files to manage console settings you mentioned, Teams does provide relevant documents, please refer to https://learn.microsoft.com/en-us/microsoftteams/rooms/xml-config-file#manage-console-settings-with-an-xml-configuration-file. But it is beyond our support scope, please contact Microsoft phone support for further assistance. Thanks for your understanding and patience.

Phone support

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---