SCENARIO User tries to browse to SharePoint via Dynamics 365 document files tab. User gets Unauthorized error IMPACT This prevents our business users from manually uploading files into SharePoint via Dynamics 365. TROUBLESHOOTING SO FAR Check other farms -> DEV/UAT farm also experiencing error, so this is not isolated to one server or trust config Check Power Automate/On-prem Gateway -> working as expected Check user permissions in SharePoint sites -> permissions configured as expected Check app permissions in SharePoint (appprincipals scope=site) -> looks good Check user profile service -> no missing profiles Check email format (case sensitivity) -> looks good Restart SharePoint WFE server -> no positive effect Check unbound IP whitelist - > whitelist is correct (we verified against published list of Azure IP Ranges Check SP Server ULS logs -> no obvious errors related to authenticated Check SP Server Event Log -> no auth errors Test with a new AD account -> no positive effect, same 401 error Test SharePoint integration in D365 -> configured as expected Check Trust configuration (Powershell) -> looks good

Dynamics365 not accessing Sharepoint (on-prem) - Org wide issue - no changes to environments

Daniel Marinos 0

SCENARIO

User's image IMPACT This prevents our business users from manually uploading files into SharePoint via Dynamics 365.

TROUBLESHOOTING SO FAR

Check other farms -> DEV/UAT farm also experiencing error, so this is not isolated to one server or trust config
Check Power Automate/On-prem Gateway -> working as expected
Check user permissions in SharePoint sites -> permissions configured as expected
Check app permissions in SharePoint (appprincipals scope=site) -> looks good
Check user profile service -> no missing profiles
Check email format (case sensitivity) -> looks good
Restart SharePoint WFE server -> no positive effect
Check unbound IP whitelist -> whitelist is correct (we verified against published list of Azure IP Ranges
Check SP Server ULS logs -> no obvious errors related to authenticated
Check SP Server Event Log -> no auth errors
Test with a new AD account -> no positive effect, same 401 error
Test SharePoint integration in D365 -> configured as expected
Check Trust configuration (Powershell) -> looks good